Best Home Renovation Services in Phoenix AZ

We did an addition to our home and I selected Vetsbuilt as a veteran I was looking for honesty, reliability and commitment to delivering quality. Bob at Vetsbuilt delivered everything I could have hoped for. With all the horror stories I've heard over the years about getting a project like this done I'm so happy I found Bob and Vetsbuilt.

Unprofessional, and nightmarish to deal with. Here's exactly what transpired:

I work 50 hours a week. I made an appointment with I'm Gonna Fix It through Amazon between the hours of 2PM-5PM on Sunday, my only day off this month. When 3 o'clock rolled around on Sunday and I had not heard from the company, I called and left a message. At 4 o'clock I sent again inquiring if the appointment was still good to go. Close to 5 o'clock I receive a message from Kyle (the owner) stating that he would have to reschedule do to personal issues. So, at this point I've planned my families day around this thing and have wasted my only day to be with them. In my industry, this is called No-Call-No-Show.

I immediately texted him back (I will post a screen shot of the conversation if Yelp will let me) informing him that this was unacceptable and that I do not have another available day all month to reschedule.

I was then rudely texted back Life Happens and then he went on to explain how there was a death in the family.

Now.... I am not a psychic so I do not know if these excuses are true or not. What I do know is this:

A) If you look at other reviews for this company, you will find similar experiences of unprofessionalism, excuses, and tardiness.
B) We were all young once and (speaking for myself) I made these type of excuses to my professors in high school.
C) If there really was a problem, I should have been personally contacted as soon as they found out they were unable to make it (Apparently even though the Personal Issues began on Friday, they were unable to contact me until AFTER the appointment was through on Sunday). The guy claims he contacted Amazon to cancel but that is totally untrue; amazon would have contacted me immediately.

In conclusion, the experience I had with this company was so poor I canceled their services altogether. I am not someone with unrealistic expectations... I am understanding that things do happen but with that being said I was not contacted until after the three hour time window had passed and my time had been blatantly wasted, not to mention insulted by the owner.

Buyer beware!

Had a great experience with Elvis. He's a super nice guy. He came over to do an estimate on repairing my screen doors and was actually able to fix them right then and there in less than an hour. I asked him several questions about other projects that I want done in my house and seemed very knowledgeable and willing to help with whatever I needed done!

Andrew remodeled our kitchen, living room, and dining room. He did an amazing job! He showed up everyday on time. He communicated to us whenever there were changes or suggestions. He has great work ethics and does quality work! I will be using him for our bathroom remodel!!

Doug the owner came to our home.

We had a shower head that needed to replaced. He replaced it at a fair price and did a great job.

Doug was very friendly and professional. There are so many contractors in AZ and we were happy to find a reliable and qualified person.

Thank you Doug and thank you Yelp.

No need to wonder who I should contact with any household problem. Michael repaired my French doors and threshold plus other associated issues caused by water damage. Professional, conversant and totally a perfectionist, Michael is a true gem and so fortunate to have found him on Yelp. I am already making my list for the next call.

We recently moved into our new Toll Brothers home and had a challenging time looking for a good contractor that will design my entertainment wall at a reasonable and fair price.  With the recent challenges we all face with contractors taking advantage of price spikes, and long wait time for a project to begin, Canterra Construction beat the competitor's reliability and price!  Initially, I contracted for an entertainment wall design with them.  Cathy took it to a personal level in designing my wall and brought samples of stones and tiles.  She factored in my interior designs, colors, and furniture to select the best.  And wow, my husband and I are so amazed with the professionalism, reliability, designs, and the material used for our wall that it became one of the wow factors of my home!  Because of this company's professionalism and awesome work, I continued to contract them for my back and front yard.  Again, Cathy understood our goal.  She uniquely put together another great design at an affordable price.  Next contract is for accent walls and designs for all my rooms.  I am excited for this project. Cathy, and her crew  respect my property, are very friendly, professional and accommodating.  I like how Canterra Construction acknowledges my husband and I for being a Veteran.  Above all, Cathy is very responsive which is the pinnacle of a successful business.  Look no further, they do it all at an affordable budget.  Now, I can say that my Toll Brothers home added more beauty and value to it, thanks to the hard work of Canterra Construction crews!  Thank you so much,for turning my newly designed home into a dream come true!!

I needed a new contractor to do some renovations on our new home so we turned to Yelp and and found shepherd contracting. We used Thomas and his team when my new home needed some updating. The communication was above and beyond. We love our new bathrooms and will post updated photos soon!

Danny recently completed  two projects for me. One was a laminate flooring and subway tile backsplash installation. The other job was replacing two toilets.  Both jobs were completed above expectations. People have even commented  how great the flooring and backsplash  look. Both were completed on time and within the budget. The jobs were left clean every day that his crew was working on them. He finished the plumbing job in a couple hours. Having worked  with construction trades people in the past, Danny is a true professional. He knows how to price a job and get it done within the time frame he quotes.  I will call him first for all my renovation needs. He will probably be busy, but I will wait for the quality work.

I called Gordon Enterprises Contracting with regard to a renovation and they got back to me almost immediately. The owner, Alex was extremely personable and knowledgeable. We set up a meeting to discuss a large-scale bathroom and kitchen renovation. Alex was able to give me a timely free estimate and scope of work. We had met with other contractors prior and in comparison we are so glad we went with GEC. They are family owned and operated, prices are competitive and our extensive renovations were completed on time. He and his guys were always on time and professional on-site. They walked us through every step of the renovation process. Their vast experience and professional demeanor get my recommendation! I will always go to GEC for any future projects. Thank you for a wonderful experience!

I have known Keith for years...found them on a site years back and asked if they could help my old boss paint some rooms in our office.  They did great!  Later, I hired them to paint some rooms in my home and install a super cool rock mailbox as my old one was falling apart.  They also painted my old bosses exterior of his home, did lots of electrical, installed some pigeon proof material, and he was super happy with them.  The company is super fast at communicating, estimates, and just  all around great people.  Ask for Keith...he will help get any/all projects taken care of. Amazing company folks...don't look anywhere else!!!

Ken Behrmann and his team are an extremely professional  company.
I am a wholesale distributor that Ken sends his clients to for product selection. His customers have wonderful things to say about their projects. I can tell you as a person who works with HUNDREDS of contractors, BHB is by far the most professional company I have had the pleasure of working with.  I never have a problem with products being ordered incorrectly, missed payment or disgruntled customers .
If you are looking for a wonderful company to complete your project, BHB is the team!

Lon listened to my problem and suggested that, instead of doing a remodel of the master shower, I contact the man he recommended to work on repairing the shower door.   I respect his integrity and will definitely contact him when ready to do a complete remodel of my home.

I called Shannon to inquire about building a sauna room in my clinic... He literally stopped by same day and had an estimate ready the very next day. He is 100% responsive and keeps you in the loop on progress. His pricing is very fair and he is an honest person. The room is exactly what I was looking for. I will recommend Shannon and his team to everyone!

As soon as I met Bobby I knew I wanted to hire him. He was professional, knowledgeable, and carefully reviewed and discussed the details of my project. I had just purchased a house and needed work done prior to moving in, so my timeline was tight, 2 - 3 weeks. I had new flooring put in, new interior paint, recessed lighting, new light fixtures and hardware installed. Bobby got it done quickly and efficiently and maintained excellent communication throughout the process. I was amazed at how hands off the process was. Bobby ordered the materials I had selected, and also helped me pick out some other items. He has great taste and a good eye for what will work best. Don't let the small number of reviews stop you from working with Atelier507. I was hesitant at first because when we started the process they were new to Yelp and did not have any reviews. Now I am so impressed with Bobby and his team I would recommend him to everyone and use him again on future projects.

We hired Peak One for a major remodel for our kitchen, dining, and living room. The original estimated time for completion was about 3 months, but due to poor project management (in our opinion), the actual time was significantly longer than that. Initial demolition took one week which was fine. However, the next week, not a single worker showed up. Over the next several months, there were many weeks when workers showed up for only a few hours per week. The quality of some of the subcontractors was poor and frequently workers would show up having to ask us what they were supposed to be doing that day. The painters were sloppy and planned on leaving prior to final touch ups, although we got them to satisfactorily complete their work. The cutout in the granite for the cooktop was off center. The tile setters had to come back twice because the wall had not been prepared properly and the appliance installers had to return to put in the range hood as that space was also not prepared properly. We believe that the majority of problems was due to lack of foresight and inexperience on the part of Peak One's project manager. In addition, we expected the project manager to return onsite at the end of each day to oversee progress, but there were many times he didn't show up. Other problems included unfair charges that we thought we had an agreement with Mike that we were going to be reimbursed, but in the end he seemed to remember things differently, so that didn't happen. I would not hire Peak One again.

Excellent communication and attention to detail. We hired M2 to fix our previous contractor nightmare and they are top notch. Everything was done with premium materials and quality craftsmanship. Use them for all your renovations!

TWD will get the job done.  Your satisfaction is NOT guaranteed.  Their loyalty lies with their company first, not you, the customer.  Buyer beware.  My wife and I paid them $24,000 for a stucco job.  We had the entire house transformed from siding to stucco.  The project took the better part of a month.  For their part, TWD showed up every day and worked the project from start to completion.  You'll find our grievances below.

First, we paid them $12,000 to start the work.  The job was just underway when we got a letter from an attorney letting us know they would be putting a lean on our house immediately following the completion of the project if our final payment was late for any reason.  This was quite a shock.  We have worked with numerous contractors in the past for larger sums of money and never experienced anything like this.  We called to get clarification on why this letter was sent to us.  We were assured this was just a formality, but later came to believe it is a scare tactic TWD uses to ensure they get paid quickly so they can duck out the back door if necessary.  This is what we feel happened at the tail end of our project.

Secondly, the clean-up crew, if you can call it that, left a mess.  They did a very poor job.  Our front and back yard were left a wreck.  Even the project manager admitted they did a bad job when he arrived to collect payment.  He offered to send guys back out, but we declined and cleaned it up ourselves to get it done right.

Thirdly, when it came time to paint our house TWD left us in the dark and did not provide us with any guidance or color samples.  We were told by the project manager to just go down to Sherwin Williams and pick out two colors.  We were very uncomfortable doing this, but did so hoping for the best.  After the house was painted my wife and I wound up very unhappy with the colors.  We mentioned this prior to clean up and the final inspection of the project.  We asked if they would be willing to repaint.  We even agreed to pay for materials and labor to get it done.  We were given the impression they were going to do whatever it took to make it right.  Then the next day we were essentially rushed out the door.  The next morning the clean-up crew arrived and we were told they would swing by to collect final payment later that day.  After handing over the final check we asked about repainting and were told they would get back to us in a few days.  They didn't.  When we followed up they quoted us $7100!  We told them there was no way this was a realistic number since the house was prepped, primed, and painted by one man in a single day and this was a third of what our entire month long stucco project cost.  So they came back with $4335.  This still seemed too high.  I priced the job myself and found I could do it for under $1500.  I called and got quotes from other contractors for $2000.  When I approached them with this information and asked if they could come in closer to this cost I was told no.  They told me, and I quote, We believe the product turned out great. We apologize the paint colors weren't what you were hoping they'd be.  So I guess if they're happy with the job when it's finished, but you're not, you're SOL.  You should be very wary of this if you plan on hiring them.

Ultimately, we did not feel like valued customers.  We can't help but think TWD could have tried harder to make it right.  We have a hard time believing another company wouldn't have repainted our house at or around cost after what we had spent on the entire project.  As a company they could easily have written off any claimed lost profits as if it were a stand-alone job.  Alternatively, they could have put us in touch with a sub-contractor willing to do the job for less.  There were solutions.  We could have all walked away happy.  In the end, the company was more concerned with moving onto their next project and less concerned with finishing our project to our satisfaction.

For these reasons, we cannot endorse or recommend TWD.

Great and quick quote after the inspection