Best Air Duct Cleaning in Phoenix AZ

Just what you want but all too often don't get:  they answer the phone, come out when they promise, do what they said they would do, do it professionally and well, and charge a reasonable fee per their estimate.  

Don did the job for us, and I'd use him  and Belsito again anytime.

I am absolutely furious with this company. I called them at 7 a.m. this morning to come snake my lines because my toilets are backing up. They said they were putting me on the schedule and would call me when they were on the way. Having heard nothing from them, I called at noon to find out where they were. They said it should be soon. I called again at 6 p.m. and they said that they had two people call in sick but they were coming soon. I said that if they knew it was going to take so long, why didn't they call me to tell me earlier so I could call another plumber.  I reminded them that I hadn't had functional toilets in 36 hours. They could do nothing but apologize and assure me that they would be there soon. They called me at 7:30 to tell me I was next on the schedule. I just called them at 9:15 and they assured me that someone would still come. I told them that I had small kids and I couldn't wait for them until midnight. But, they couldn't commit to any time, so I told them I would have to try for tomorrow. However, I am disgusted with this company and will NEVER use them again!!

Who knows how many of the positive ratings are real vs fake. But the negative ones are certainly real. I couldn't believe how many similarities the negative reviews had with my experience. I believe their 4star+ rating on Google is weighted with a ton of fake positives... But make sure to check out their poor reviews before you hire these guys.

Their commercials sound great, but I strongly suggest you read my review. Bottom line, they are expensive, not just a little expensive, 5x more than other licensed/bonded HVAC companies are. They also, are unresponsive, do not show up, and they are worse than a used car salesman when it comes to pushing.

Below is a summary of my dealings with Goettl:

Signed up over the phone for the $15/mo Protection plan

Scheduled a Rejuvenation, Goettl was a no-call no-show twice, on the third time they arrived... But it gets worse. The first time I called to ask where they were, the rep told me that I wasn't in their system. I called again later to schedule for a 2nd time... I told the rep what happened and she told me that they tried calling me to tell me(so which rep's story is true???). 2nd appointment, they didn't show up, I HAD TO CALL THEM to ask why they were late? At that point they told me,  conveniently for them, that the guy who was scheduled for my house called in sick.

3rd.attempt they finally showed up. They recommended that I pay $300 for a capacitor replacement. That's a $20 part and the guy spent 15 minutes installing it, but I did it anyways because I appreciated the quality of their commercials and the work they claim to do.

2months later my A/C fails, it's hot, Goettl comes over, diagnoses a leaky blower motor that dripped oil onto the circuit board. At this point the guy tells me that I was informed about the leaky blower motor during their rejuvenation visit and I declined to fix. A bold-faced lie... No man in his right mind wouldn't fix a a/c component LEAKING OIL going into an AZ summer. When I told the Goettl guy this didn't sound right, he then asked me , well, would you have wanted to pay $1400 to replace the motor? Infer what you want about what he meant by that question, I took it as a subtle attitude/slight.

OVERALL: They quoted me $3400 to replace the blower motor and circuit board, AND THAT IT WOULD TAKE MULTIPLE DAYS just to obtain the parts, on my avg, 2000sqft, single unit, track home. THEY DID NOT SPEND MUCH TIME ON THAT THOUGH, they very quickly moved on from the repair quote to trying to sell me a $11000 system replacement.

Oh and guess what else? Of course, if I bought their $11k replacement, the salesman (er.. i i mean qualified technician GUARANTEED me that it would be installed next-day.) Goettl, is very clearly, exploiting desperate situations for absurd profit.

Google search what an average a/c replacement costs in Phoenix and you'll see why I got a 2nd opinion.

I called a local licensed/bondedcbonded with 250+ reviews, a 4.8 rating, been in business for decades, and are endorsed by several prominent AZ endorsing entities.

When the company arrived I told them they were here for a 2nd opinion, I did not discuss what Goettl had diagnosed or quoted. Guess what happened?? They diagnosed the EXACT SAME PROBLEM as Goettle. They had the repairs done in 36 hours (remember Goettl told me multiple days). Want to know the price? And yes, the parts are new and work warrantied the same as Goettle..... Drumroll please.....:

I paid this company, for the exact same work, OUT THE DOOR $690. LITERALLY 20% of what Goettl was trying to scam me for.

Also- VERY IMPORTANT - I asked the local guys of they recommended a replacement, they did not.

Shortly after I explained.to Goettl in an email what happened, and asked for an explanation for the difference in price, I was truly confused and thinking that perhaps I was overlooking something??? Of course, no reply.

I called to cancel my Protection plan, of course that's a whole other department, they told me on Friday that they would call me on Sunday. I have no messages on my phone. Today is Monday evening.

So I used their service last year and received a flyer saying post an online review and we will send you a $25.00 gift certificate to many participating restaurants!. I did post to 2 web sites as they instructed to with 5 stars. Well, I hear nothing from them. I sent follow-up e-mail twice to ask about gift certificate. Nothing. They just stopped communicating and not keeping promise. Liar!