Best Gas Furnace Installation in Phoenix AZ

My kitchen sink backed up and Jorge came to the rescue.   I was late to my appointment with him at my house and he waited patiently.  After he cleared the clog he made sure that everything was working properly, fixed the broken pipes and replaced the garbage disposal.  He was incredibly polite and kind.  I will always go back to him!

I called Goettl to come repair my air conditioning because I have warranties for my compressor and parts through them. The came to my home, went on roof, and told me the machine was just fine but needed to be cleaned. He said the turning off and on that occurred while he was still here collecting my money was just fine. Once he left, my husband went up to clean it as instructed and saw that the condenser fan was OBVIOUSLY not working. When we called them back right away to tell them, Dawn, one of the staff actually hung up on my husband. I called again to simply ask for the part be covered under the warranty for me to get installed by someone else, a manager who would not give his name, told me he trusted his tech, not me, and I could not have the part. My two young children and two dogs were all throwing up from the stress of the heat! We had to find a place to stay. The next day we bought the necessary part outright from a different source and had it changed. The air is now working. Goettl will rob you of your money and do absolutely nothing to help you. They don't care if your family is unsafe. They only want their money! Their managerial staff is terrible and very rude.

On Wednesday, April 11/2018, Adrian and Dewayne installed a new unit for me and were very pleasant and personable. They seemed to do a very good job. Time will tell. So far so good.

Unfortunately I didn't need my old unit replaced. After changing the air filter and allowing the old heat pump to thaw, it worked fine. I didn't discover this until after Robert, the service man, had sold me a new one for $6K. Also, unfortunately, when I tried to cancel the install, the restocking fee was 25% ( approx $1500). Once they have you hooked.....
Not impressed with the integrity of the service / sales man. He just wanted to make a sale, needed or not. He could tell I wasn't very knowledgable and took advantage of that. Very disappointing. If they had just been honest, I would have called them back when it did need replacing. Now.....yes, I have a new, energy efficient, Carrier heat pump....and the $6K bill to go with it.

Larry K.