Best Air Conditioning Services in Phoenix AZ

When it came time to finally (after 4 years) have a proper AC maintenance service done, there is no other company we would call but ProSkill. Why? Everything they've done (fixed a leaking faucet, expertly installed a new water heater, carefully flushing said water heater) has gone easily and very well, with the work holding up perfectly. A special shout-out to the office staff too. Their communication skills are exemplary. They put the service into customer service.

This time, we were lucky enough to get Karl Palmer, who turned out to be Mr. HVAC Extraordinaire. Some guys called in sick that day as well, so Karl volunteered to pick up all of those appts. On a Saturday. Wow.

From the moment he stepped out of his truck, he was friendly, personable, and professional. He went right to work (booties and mask on for the in-house part), starting with checking the AC filter, the vent temps, and then climbing up into the attic to test the air handler, drainage, etc., documenting everything with pics. He even took the time to cut in a special pipe to pour in the drainage pan test water, (which told me that the last company here never even tested the drainage, though they said they did).

Then it was on to inspecting, testing and cleaning the capacitor (outside unit). Karl is very systematic and logical about the protocols followed for doing the job right. You know everything is actually being checked. There is nothing sloppy or haphazard about his methods. The guy definitely knows his stuff and takes pride in his profession, including kindly educating customers (I tend to ask a lot of questions, which he patiently answered).

Everything was done in a little under 2 hours, and the system passed with flying colors. No one in AZ can afford to have their AC die, so it's important to have that peace of mind that it will be there for you. Because ProSkill and Karl were there for us, now I can be confident of there being no summer melt downs in the future. Thank you, and keep up the great work! :)

The service tech never actually made it to my house.

I had originally scheduled the appointment on a Friday. The dispatcher called 1/2 an hour after the scheduled time to inform me that the technician was running late and could not make it to my house until 6:00pm. I decided to reschedule my appointment to the next day for the technician to arrive between 10:00am-12:00pm.

The next day at 12:30pm I called the dispatcher to find out why the technician hadn't yet arrived and I was informed that he was running late and that they would call me in the next hour or two. At 2:30 I called again since I hadn't heard back from them and was told that the technician would not be at my house for at least another two hours.  

I decided to cancel my appointment at that time since I had already wasted a good portion of my day off waiting for a tech that never showed up.

While I can appreciate that things may go south unexpectedly on service calls I did not appreciate the lack of communication to their customers.

I used these guys because the previous owner had purchased our A/C unit through them.  What a waste of time and money.  Despite multiple visits and multiple service men looking at the unit and charging me for work that produced zero results we were still sitting in a hot, humid house with an A/C that wasn't cooling.  I ended up calling SRP and they referred me to Absolute Zero.  A company that was on time and actually did work that produced results.  Goettl did a crappy job and I will never use them again.

Came to fix a leak in my toilet, replaced wax ring, apparently did it wrong as they had to come back a couple months later to do it again. It's a been little over a year since the second visit and now I'm finding out what they fixed has been slowly leaking ever since, has soaked my subfloor and created mold and they won't honor the one year warranty or provide any assistance even though they did the job incorrectly twice. Now I'm racking up monumental bills getting all of their shorty workmanship fixed. Having to have all the tile in my bathroom taken out. Huge headache. Don't use them.

Ace Air told me I had mold in my air conditioner that would cost $1500 to fix. I got another opinion and my air conditioner was as clean as a new machine. Ace showed me picture of mold claiming it was in my air conditioner. The other company today showed me pictures of just how clean my machine is. This was most underhanded tactic I've ever seen. Run like heck from these people.

lost house on market then called to tell them not to bill us any longer for the policy we had and yet they continued to bill us for the last year. called today and was informed that we lost a years worth of payments to them plus we had a very rude lady on the phone