Best Dryer Repair in Fresno CA

The service technician was courteous and professional. They came out quickly to address our AC issue. They explained the problem and when my home warranty tried to deny my claim that stated exactly what was share with the warranty company and what was asked of them. They were on our side.

Technicians do a good job.  The office staff is horrible.  My home warranty company uses them so I have no choice.  The first visit was in January, took care of the problem and everything was great.  I called them out on my own in February for an unrelated issue and again they took care of the problem and everything was great.  I had to have them out again in October because the shower and toilets weren't draining.  I stated in my claim with the warranty company that the clean-out at the garage had to be uncapped to allow the water to drain and it was flooding my planter.  I had to call the office to get an appointment after 5 days of not hearing from them.  The tech came out, ran the auger through the main line from the street to the house, water starting running to he said that should take care of the problem.  I capped the clean-out and 2 days later, my washing machine started backing up and into the utility tub in the garage.  Apparently there is a clog in that part of the sewer line.  I called the warranty company, they labeled it a recall and sent a request to the plumbing company.  I had not heard from them for over a week so I called the office again.  The girl there told me she had no record of any recall.  I called the warranty company again, was told that it was sent and was put on hold while they called the plumbers.  Came back on the line and told me the plumbers claimed they called me 3 times but couldn't reach me.  Not true.  Then I find out they had a phone number that was not mine but my son's so if they had called I would have gotten a message.  Problem is that first the office told my they had no record of a recall for me, so why did she tell the warranty company that she couldn't get a hold of me?  It's one or the other.  She lied to me when I called at 11 am.  The warranty company told me they corrected the phone number and that the plumbers would be calling me to set up an appointment.  At 3 pm I had to call them again because they didn't call.  Then I had to go through the whole story 2 more times before someone scheduled an appointment.  The girls on the phone are rude, they don't have the first clue about customer service and they aren't very resourceful.  Since I was a regular paying customer I was on file with them and if they truly had problems reaching me they could have looked up my info to be sure they were calling the right number.  I don't believe they really care because reading reviews and responses on the BBB website, this company admits that if you are a warranty customer you will be put at the back of the line and you will be helped when they get around to it.