Best Heater Repair in Fort Worth TX

Bait and Switch?  I feel ripped off.

I had one gentleman come over for an estimate, which I trusted and one of the reason why I picked this company to complete the work as he was providing me other ideas about solving my problems that were more cost effective.

One day prior to the install, I received word it was a different person doing the work, which I have never spoken to.  When he arrived, he didn't know what the pricing was and indicated it was not the same.  After a call to the office, he said they agreed to the pricing and started the install.  The largest priced item came out to be 33% higher than the price I was quoted; 20% of that cost is due to their standard up-charge on material cost.  I told him material was quoted at cost and I would even be shown the receipt, which he responded as it being not corporate policy.

Given the post-installation information, I would've (and will in the future) pick a different company.

*In response to John's response*
Thank you for your quick response and I will call tomorrow during business hours.  So we're on the same page for the call, below are the main talking points:

As I was told prior to starting the work, I will be notified prior to any deviation from the work and agree to the updated scope of work.  There was an issue with the third commode as the flange was lower than the tile and required an extension, which I agreed to.  There is no dispute on the commode SOW.  

The additional work on the floodstop is news to me from your response.  I was never told there was an issue and certainly not an updated price.  After the commodes were complete, the plumber went to the store (for lack of a better term as I forget the exact verbiage he used) to grab the supplies for the floodstop.  From there, he arrived and went straight to work and I did not hear from him until was 99% complete and asked for four AA batteries as the four AA batteries he got from the store were dead (not sure if I was charge for those).

When it came time to pay, I was shocked to see the final price, which was when it was revealed the pricing I was quoted was not going to be used, which led to my initial post.

Just to note, I think the most important aspect for me is finding my plumber that I can trust and rely on if I needed assistance and preventative maintenance.  I had one in Keller and having just moved to Flower Mound, I thought the plumber who I first met was going to be that guy.  I really liked him - he was friendly, understood what I was looking for, offered suggestions, etc.  I was bummed when I heard one day prior (I scheduled it the install one week in advance) he wasn't going to be installing my stuff and I did briefly think about cancelling the work and going with another company but gave it a shot.

Thought I had hired this company but apparently not? Called in, said I wanted the water heater replaced, gave them the size / type, confirmed I wanted the one they purchase, given an estimate, scheduled a time, etc. Guys show up. No call to let me know they're coming but ok. Not a big deal. The guys have no clue why they're at my house. Tell me if I wanted the water heater replaced, I should have had an earlier appointment. How would I know that? I said I'd call someone else because they knew nothing about what I had called in for. He was going to write me an estimate. Uh? I asked when I called! Just no. Finding someone else.

Excellent quality work, fair pricing.  The team seems very knowledgeable and trustworthy.  Sheila is a gem, and makes everything go!  She is very personable, has great communication skills,  and connects well with customers.  She definitely instills confidence in the company. Overall a great experience. I will continue to make True Plumbing my first call.

These guys came into my shop to fix my toilets.   When they left.  Swoosh!!  Great job

Great company, I highly recommend! Had a shower head that broke and wouldn't shut off, they were out within 2 hours and had it fixed in 30 minutes. I'll definitely call them again with any other issues.

These folks are the real deal!!!

After being quoted around $6000 by another local plumber, who told us our main line needed to be totally replaced, we decided to get a second opinion, and boy oh boy, am I glad we did!!!

Blake and his teammates Brand (I believe) and Joseph were fabulous!!!

Prompt, professional, and courteous, they managed to address and resolve the issue (roots in the pipe... I'm getting that dumb tree taken down.) in less than an hour!

And it didn't cost a fraction of the original quote.

Call these folks. They're friendly, and most importantly, trustworthy and honest!!! Thanks again y'all!

I requested a quote to locate and fix a leak. I spoke to Travis who was very polite and had quickly responded to my call. The guys showed up on time and quickly located the leak and solved the issue. The guys were very polite and kept me informed through out the job. The repair ended up being less than the quote. In my opinion, this outfit is very honest, up-front and punctual. I would definitely call on them again if needed.

Kenny and Janice are a great team.  As the son and brother of a plumbers I know good work.  Kenny does quality work for a fair price.  I give them the highest recommendation.  Great work, easy to deal with, and fair prices.  What more could yo want?

I had an extremely complicated plumbing issue in the kitchen of my new home left by previous owners  . I called this company and they came out and not only fixed the issue with brand new material, but made the new piping required for the update, on the spot (cutting and measurements without rulers) and not only provided the resolution I needed but now the piping update is simple, functional, and opened up more room under the sink drastically. Smart, gifted, and professional service! I'll use them for all my work.

Legacy Plumbing is the company to call when you have plumbing issues.  I called them to fix a blocked toilet and a second running toilet based on reviews I saw online here.  I was very impressed with their service technician (Lee) - he was professional, spoke to me about what the problems were, fixed both toilets in less than 45 minutes and CLEANED UP AFTER HE WAS DONE.  Who does that?  He gave me advice on a water pressure issue that we were having and that two previous plumbing companies had no clue on how to fix.  My wife asked me to call him back to fix that.  Again, Lee was dispatched, called to say he was on his way, was professional and was done in about 40 minutes.

They are not the cheapest but I didn't care about that; the problems were fixed and the service was great.  I will definitely use them again.

I own a property management company and finding reliable and knowledgeable plumbers has been the single biggest obstacle we have encountered. However, when we found Professor Plumber, we knew we would have a great vendor partner. Several days ago, I personally experienced a plumbing issue at my own home and when I called, they were here within a couple of hours, cleaned the line, ran the camera and determined the cause. Tyler was diligent and did not give up until he located the problem. With this old house, it's always with great anxiety that I have a plumbing issue because I do have cast iron but working with Professor Pipes, my mind is at ease knowing they're going to be honest, thorough and with reasonable pricing. This gives me comfort also knowing they are servicing my property management clients with the same level of care. Highly recommend.

Holy Cow! How many FIVE STAR reviews can a business get before the entire city of Dallas is calling Pablo & Bee Prestigious Plumbing every time something goes wrong?

My experience with Bee is extensive.

The first time I called him, I had a few Honey-Do (see what I did there?) items I needed to attend to -- replacing a few toilets, a gas leak on the fireplace, some water pressure issues -- the usual suspects. Pablo did a few things that surprised me. First, he called me back within 10 minutes of leaving him a message. Second, he showed up on time. Ok, not quite on time. He actually showed up FIVE MINUTES EARLY and texted me from his van to say he was here. WOW! Unheard of. Third, he took his time and went through every item on my checklist and gave me a fee quote from a list of fees which he was happy to share with me. That's right! No spinning numbers out of thin air. No charging higher prices because a hot lava Lamborghini was parked in front of my home (okay, maybe it was my orange Nissan). Now here's the crazy part. He was here for over an hour. He actually fixed our bathtub handheld faucet and tried to find our fireplace gas leak. And then he quoted me a fair price for the toilet installs and left without taking a dime. Yes, he refused payment for his time.

Ok, you're thinking. That's the scam. Like the auto repair shops. The first time, they only charge you $5 for the blown out fuse but after that first visit, you can't get out of there without paying the requisite $400 parts and labor fees. Every time.

Which brings me to the second half of this tale (or review, depending on whether you thought Tolstoy's War and Peace was breezy). My home had developed an odd, musty, mildewy, moldy odor whose source I could not locate. I narrowed it down to my kids' bathroom where against my (and Pablo's) better judgment, I had (on my own) recently replaced a toilet. Pablo was out of town when I called but texted me back (from Mexico) within minutes to let me know exactly when he'd be back. The smell was fierce and I didn't think I could wait. So I did the unthinkable and called other plumbers. A few called back, literally quoting me thousands of dollars to 'reset' my toilet and do a 'smoke test' without even coming over. One guy wanted $100 to take a look (or whiff). I might've even fallen for them but they were all BOOKED until AFTER Pablo was returning!!

So I asked myself: Self, why would you even think of hiring another plumber when the most HONEST, most PROMPT, most COURTEOUS, most LIKABLE plumber ON FREAKIN PLANET EARTH is coming back in five days. To hell with the smell. We packed up the kids and moved them into our bedroom on the other side (west wing) of the house.

When Pablo returned, he texted me to let me know the earliest day he could make it over. I told him I could wait but asked him if he had any ideas. He called me and we ran through everything under the sun. I could tell that he wanted to fix my foul-smelling home just as much as I did! Then he gave me the best news ever. He might be able to squeeze me in today!! Sure enough, he came over 15 minutes later and told me the smell was NOT coming from the toilet. Yes, I am NOT a moron!! He couldn't locate the smell but he told me it was not sewage and not plumbing related. Then he remembered the stupid gas leak on my fireplace and fixed it. And then refused to take my money again.

At this point, I don't have any remaining plumbing issues at all but I'm 'hiring' Pablo to come over next week and snake out my cleanout lines just so I can finally pay the guy. Hopefully he'll take my money. If he won't, I'm gonna just find out where he lives and start slipping $20s under his doormat. I'm beeing totally serious.

Trivia: Radiohead has an album called 'Pablo Honey'.

PS. After Pablo left, I found a horrendous-smelling wet and moldy washcloth in the corner of the bathtub.

They did a great job, from the scheduling, to arrival time, to pricing.. I was very happy with the service. Will certainly use Live Oak Plumbing in the future. Great job guys!!

If I ever need an electrician I will call Tioga. For an upfront, honest and fair price quoted, I found out what the problem was and various recommendations on how I can resolve.

He waited for me to return from an errand and was very knowledgeable and professional.  For once I knew I had found an angel of a company who I trust to be totally transparent and not price gouge me!  So glad to know you are in my area!

i hired him to come out and replace 2 frost free hose bibs he said they would have to cut into the wall to replace them he said it would cost $500.00 i said ok if you have to cut in the wall they had me over the barrel since he drained my tank and shut off my water he did not have to cut into the wall it took him 37 min to replace both of them they did not even turn my water back on to my house  also i called two other plumbing contractors after they left and got an estimate  it would cost $200.00to$225.00 to replace both of them including the parts the owner  called me back i asked him  if he would reduce the cost he said only 50.00 reduction i told him for get about it i would not use this plumbing contractor again

This morning Jeremy Wilkerson cane to my house to fix a clogged sink. Jeremy was very professional, he was promt, considerate and was very knowledgeable of his job. Other plumbing companies I have used never displayed this professionalism. This spoke highly of him as an individual employee and the management that runs this great company. If the remainder of the employees share the same traits he does you can't go wrong in going with Blacktie Plumbing

To be honest I have not used AllAces Plumbing yet but I will in the future.  Jeff missed returning my call just by 45 mins.  I have to admit he was helpful when he did return my call and gave me very helpful advice.

I wish I did go with AllAces for my plumbing need but I was already too far along with the other plumber I contacted.  I have to say this plumber's pricing was very reasonable compared to other plumbers.

Lee came on two different occasions on the same day we called him! He is kind, knowledgeable, and quick to fix the many different issues we had like needing an outdoor faucet replaced, installing a new garbage disposal, and fixing toilet issues. The service fee is very reasonable and we are so grateful to have his help if we should ever need it again!

Have used Roto-Rooter before and trusted them.  No more.  When I use them it is always for the same service - cleaning out the sewer line from the clean out to the house and out to the alley.  In 2006 this was $150.  In 2010 it had gone up to $175.  Pretty reasonable.  We decided to call them out about 6 months later to prepare for several events at our house.  The line seemed to be slowing down.

The service guy showed up and quoted me a price of $270.  This was almost a $100 more than 6 months previously.  I went in and checked the previous charge to confirm.  When I came back out to question it he gave several reasons.  Having to clean out both ways, price increase.  However, he promptly dropped the price to $180 with a 10% discount.  My BS detector went off and I told him to tell me what I owed for him coming out and for him to pack up.  (I try to be fair in my dealings with people)  He told me there was a $90 charge.  While he was loading up I called the office.  They could not give me a price or explanation of the discrepancy of the charges.  They told me that there should be no charge for him coming out - it was a free estimate.

I contacted their customer service info.  Played phone tag with a guy from the local franchise.  He just kept asking several questions and never gave any real explanation for the behavior or apology.

I will do this service myself in the future or will hire a true local company.