Best Thermostat Repair in Durham NC
Plumbing Service
Our heat randomly stopped working at one of our rental properties so we reached out to Piedmont Metro for help! They had someone out the same day to not only diagnose but also fix the issue super quick! Very affordable & reliable! We'll definitely be using them again in the future!
1207J Kildaire Farm Rd, Cary, NC 27511
Plumbing Service
Review Updated:
The Raleigh Heating & Air team reached out to me for additional details of the experience, and we worked out a solution that made everyone happy. In the end, I'm satisfied--and I would stress again that all of their technicians have been good to work with. I wish it didn't take a little bit of a runaround to get to a good place, but I'm happy to say that we've reached an agreement.
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Old review (1 star):
Ordered complete install of new furnace and air conditioner ($8k job). About two weeks after installation, the thermostat failed due to faulty installation. (It was obvious to me that it was a thermostat issue because I jiggled the device and it briefly came back on before losing power permanently.)
We ordered a service call on a 90-degree Saturday (I have a three-year-old, a two-year-old, and a six-month old), after which the HVAC technical--though exceptionally personable and pleasant, was unable to diagnose the issue (in spite of my description of the issue and suggestion that it was a thermostat issue). He was convinced that the issue was electrical and claimed there was no voltage to the heat pump. (After he left, I noticed that he had not flipped the breaker back on after disconnecting it for safety reasons...not surprising that he did not have power).
We had an electrician out to confirm the circuitry was fine and there was power to the unit. After he did so, we had Raleigh Heating & Air out the next day. I should say Groundhog's Day, because we went through the same thing, and yet again we had the electrician out.
Long story short, it took three trips from the electrician, three visits from Raleigh Heating & Air, $400 of electrician bills, and a $150 weekend service charge fee (despite parts and labor being under warranty from Raleigh Heating & Air) for them to finally realize that, lo and behold, it was a thermostat issue--that is, the device was not correctly installed originally.
Then they had the gall not only to refuse to pay the electrician's bill but even to reverse the charge on the $150 service call. I want to be clear--the technicians, although they did not diagnose the issue, were very nice and tried to be helpful. The office staff, however, were completely unhelpful and seemed not to care that they had lost a homeowner as a customer. Would vehemently recommend using anyone BUT Raleigh Heating & Air.
The Raleigh Heating & Air team reached out to me for additional details of the experience, and we worked out a solution that made everyone happy. In the end, I'm satisfied--and I would stress again that all of their technicians have been good to work with. I wish it didn't take a little bit of a runaround to get to a good place, but I'm happy to say that we've reached an agreement.
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Old review (1 star):
Ordered complete install of new furnace and air conditioner ($8k job). About two weeks after installation, the thermostat failed due to faulty installation. (It was obvious to me that it was a thermostat issue because I jiggled the device and it briefly came back on before losing power permanently.)
We ordered a service call on a 90-degree Saturday (I have a three-year-old, a two-year-old, and a six-month old), after which the HVAC technical--though exceptionally personable and pleasant, was unable to diagnose the issue (in spite of my description of the issue and suggestion that it was a thermostat issue). He was convinced that the issue was electrical and claimed there was no voltage to the heat pump. (After he left, I noticed that he had not flipped the breaker back on after disconnecting it for safety reasons...not surprising that he did not have power).
We had an electrician out to confirm the circuitry was fine and there was power to the unit. After he did so, we had Raleigh Heating & Air out the next day. I should say Groundhog's Day, because we went through the same thing, and yet again we had the electrician out.
Long story short, it took three trips from the electrician, three visits from Raleigh Heating & Air, $400 of electrician bills, and a $150 weekend service charge fee (despite parts and labor being under warranty from Raleigh Heating & Air) for them to finally realize that, lo and behold, it was a thermostat issue--that is, the device was not correctly installed originally.
Then they had the gall not only to refuse to pay the electrician's bill but even to reverse the charge on the $150 service call. I want to be clear--the technicians, although they did not diagnose the issue, were very nice and tried to be helpful. The office staff, however, were completely unhelpful and seemed not to care that they had lost a homeowner as a customer. Would vehemently recommend using anyone BUT Raleigh Heating & Air.
2730 Rowland Rd, Raleigh, NC 27615
Plumbing Service
I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
8810 Westgate Park Dr, Ste 110, Raleigh, NC 27617
Plumbing Service
All I needed was someone to put in a new faucet for me. The technician that came to my house, looked at my faucet and under my sink. He then went to his truck to get me an estimate. That cost me approx. $80. The estimate he gave me was $621.46 if he put in my faucet. $739.01 if I used one of their faucets. Really Blanton's??? I called my dad, who called his guy, CAPP'S PLUMBING, and my faucet was put in in less time than it took Blanton's to give me that outrageous estimate. And.....it cost me less than $200.00! I wouldn't recommend anyone to call Blanton's for anything!
4514 Bragg Blvd, Fayetteville, NC 28303