Best EV Charging Station Installation in Durham NC
Plumbing Service
I called Blantons to come and look at my tankless hot water heater that wasn't giving out hot water. When I called, they told me there would be a $116 service charge and then possible charge if something needed to be fixed. Of course, I understand that.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
The technician comes out to my house, takes a look at water heater, breaks a lever on the box next to water heater. Connects a loose wire. Technician was there less than 40 minutes. Then he comes around with his invoice and he charges me $360 for diagnostics. Never told me prior to doing anything that it would cost this much. My total was $417, for less than 40 minutes of work. He also put in the invoice that he diagnosed the problem for 45 minutes and then took 30 more minutes to fix. Not true, I have it on my cameras and I stayed with technician the whole time.
I paid the bill because I didn't know what else to do. I immediately called the company to speak to them about this matter, was asked how much I think I should have to pay. Then was told that the manager said I shouldn't have paid and he can't give refund now that I have already paid but he would give $50 credit.. no thanks! I asked to speak to the manager and he conveniently just left to go to the field, he was supposed to call me by end of day and surprise.. he never did.
I would never recommend this company to anyone. Terrible customer service and seems like they adjust their prices based on what they think they can get away with.
8810 Westgate Park Dr, Ste 110, Raleigh, NC 27617
Plumbing Service
My water heater died. Duke energy was offering a rebate for an efficient system and Blanton's is one Two companies that they approved to do the work.
Problem is the estimate. A friendly tech came home, did some talking, tried some selling and left after providing an estimate. The estimate I received was for 4800 for a 80 gallon water heater replacement. Reduced to 4600 after some conversation. The problem is that there is no breakdown. Just one number on a pdf.
The product they were replacing was about 1200 or so. That makes 3600 for the service. My problem is at this price ROI for this year electric water heater will be 8 years+. Expected to be 2-3 years generally.
Also the technician was trying to ask me for the visit fee of $59. When I requested a quote, they said it was a free trip they will do. I indicated it was supposed to be free. Did not get much argument but it was still surprising that he asked.
Not accepting the bid. Will do with someone else and request duke for the rebate. If they don't approve I will still have saved money.
Problem is the estimate. A friendly tech came home, did some talking, tried some selling and left after providing an estimate. The estimate I received was for 4800 for a 80 gallon water heater replacement. Reduced to 4600 after some conversation. The problem is that there is no breakdown. Just one number on a pdf.
The product they were replacing was about 1200 or so. That makes 3600 for the service. My problem is at this price ROI for this year electric water heater will be 8 years+. Expected to be 2-3 years generally.
Also the technician was trying to ask me for the visit fee of $59. When I requested a quote, they said it was a free trip they will do. I indicated it was supposed to be free. Did not get much argument but it was still surprising that he asked.
Not accepting the bid. Will do with someone else and request duke for the rebate. If they don't approve I will still have saved money.
4514 Bragg Blvd, Fayetteville, NC 28303