Best Water Heater Installation in Anchorage AK

We called Mountain Mechanical to evaluate a CO leak from our boiler. After discovering we needed a new heat exchanger, their technician, Gene, left after 15 min to start the warranty process ($350 callout). After a few days without heat, we ended up calling our boiler's manufacturer to find out no photos had been submitted, nor was the claim followed up on. We did this ourselves to speed up the process. Once the part was en route, we called the company to get a quote for the work. We were told $2290 as a flat rate - they specified they are a flat rate company - and that the job would take 6-8 hours. This equates to roughly $375 per hour. This seemed quite high, so we requested more information regarding their pricing structure (their competitors run around $160/hr). We were told this was simply the price for the labor and the technician's time spent calling the boiler manufacturer (which we had done a good portion of). At this point, we had been without heat for a week. We found an open appointment with Anchorage Plumbing & Heating for $160/hour and told MM we were thinking of taking our part to them for the install. They entertained the idea, but wanted us to pay them for their technician's time spent on the phone, which apparently, they have hourly charges for instead of a flat rate. When we requested the technician's call logs to justify the fee they wanted, they suggested we use another company in order to keep things amicable.

In the end, we obtained our part from MM and used Anchorage Plumbing & Heating. They did the job in 2 hours for $333. I will never use Mountain Mechanical again. Between the hassle, ridiculous price and amount of attitude we got, they are not worth the call!

Came out to fix a furnace that wasn't working. Left a part sitting in my kitchen sink with instructions to put it back on when it thawed.  No way to know how to put it back on.  Two days later, still 40 degrees inside the house.  They came back & said you just have to wait.  Wait until Spring, I suppose.  Called another company who 1) fixed the problem in about 30 minutes, 2) diagnosed an error code that company #1 missed, 3) said the part that was left off should never have been left off & could have damaged the furnace.

No one ever showed up for tthe job. Keeps saying he will be here. No show. Only one person even asked about the job. A huge waste of my time.