Best Smoke Detector Installation in Denver CO
The Fixer, Nate, was very pleasant, resolved my issue, and I would gladly work with him again.
Jayme, who discussed billing with me, did not convey there was a 1-hour minimum charge until after the work was completed. This led to a surprise bill for a 15 minute visit that should have been a quarter of the cost. After expressing my concerns, he reduced the price by 50%, which is still a up-charge of 100% given the information he provided me and the services rendered. I would expect better customer service for a mistake he made, i.e. not conveying the 1-hour minimum before booking the appointment. I would not work with Jayme again.
----------
UPDATE:
For context, below is the message that they claim conveys a required 1-hour minimum of service:
The clock starts once your Fixer arrives. The assessment usually takes 5 mins. within the first hour of service. Then your Fixer will advise how long it will take to complete this task. We charge $119/hr prorated to the minute after each hour of service.
The after each hour of service is what is vague and confusing. It should have said something like: there is a minimum one hour charge of $119; any additional time beyond 1 hour is billed at $119/hr, prorated to the minute.
Jayme, who discussed billing with me, did not convey there was a 1-hour minimum charge until after the work was completed. This led to a surprise bill for a 15 minute visit that should have been a quarter of the cost. After expressing my concerns, he reduced the price by 50%, which is still a up-charge of 100% given the information he provided me and the services rendered. I would expect better customer service for a mistake he made, i.e. not conveying the 1-hour minimum before booking the appointment. I would not work with Jayme again.
----------
UPDATE:
For context, below is the message that they claim conveys a required 1-hour minimum of service:
The clock starts once your Fixer arrives. The assessment usually takes 5 mins. within the first hour of service. Then your Fixer will advise how long it will take to complete this task. We charge $119/hr prorated to the minute after each hour of service.
The after each hour of service is what is vague and confusing. It should have said something like: there is a minimum one hour charge of $119; any additional time beyond 1 hour is billed at $119/hr, prorated to the minute.
1350 Independence St, Ste 102, Lakewood, CO 80215
Rep was very communicative regarding arrival. He walked me through all my options for a new cooling system and was very responsive to my questions/concerns. Super efficient interaction and provided estimates for the options discussed within 30 minutes of departing.
5741 Arapahoe Ave, Ste 4, Boulder, CO 80303
My grandson's hot water tank finally gave up the other night. Being an older home and not well maintained by previous owners there was no choice but to replace the old beat up thing. I went to Home Depot, found a tank, paid for it and Plumbline was calling to make an appointment even before I left the store. It was great. After Mike Quarry came to the house, looked at the mess, he told me what I should expect, etc. Changing a hot water tank isn't just that simple. Codes changed and I could see why some of the changes were needed. Either way I wanted everything up to code for 2023 and spanking new things. It couldn't be done that day so he came back the next day bright and early with Cameron. I had a problem with my bank but while I was out getting that straightened out Mike and Cameron were plugging away. They finished way early, got everything looking really nice and boy am I happy. The best of this transaction is I had gotten some summer crude so that I was so sick that Mike just guided me through what needed to be done and why and what the solution was. I was so happy with that. Since I live down the street from my grandson's I asked Mike if he would mind if I went home to sleep. He said I should probably do that. My grandson's who are 24 and 19 were home so they didn't need me. Mike and Cameron finished up early and called me. I'm telling you I was so happy but still sick. Mike was patient with me and explained as much as my mind could handle in a way that was not threatening, not condesending and truly was a help. I had to return the other tank but that was nothing compared to having a new working tank. And they cleaned up like a champ. They came to a mess but left it all cleaned up. I liked Mikes work so much I invited him back this coming Wednesday to repair something that needed to be replaced. And I have other stuff for him to do. Thanks Mike and thanks Cameron!!!
5980 W 59th Ave, Arvada, CO 80003
These guys are as good as it gets. Mad love for the people or their products. They were happy to educate me on the best option for my heating/cooling needs. I used them to put in central air at my previous residence and fix furnace problems at my new residence. Fast, respectful, and pleasant.
4971 Monaco St, Commerce City, CO 80022
Warning! Do not call!
I was very disappointed and felt misled. Their name implies fix-it, yet the technician gave me no fix-it options.
Technician showed me pictures of carbon buildup. Said it was my furnace and it was not. He lied to me. My furnace had no carbon buildup at all. My furnace has 5 burners, he showed me pictures of a furnace with 4 burners.
He then called his supervisor who said he had a great deal on a new furnace - $4600 - today only!
I mentioned that replacement parts needed - a circuit board and flame sensor - were less than $150 online. Supervisor told me parts were closer to $1300 - and they would not guarantee my furnace would work. He kept pushing a new furnace, and lowered the price to $4200 - today only special! He kept pressuring me, and I said no. His attitude quickly changed.
I wanted a second opinion. I got one. Circuit board and new flame sensor were sent over night. Parts were installed and furnace is back in operation!
This company charged me $127 to lie to me, and to try and sell me a new furnace. I feel scammed!
I will now tell everyone to avoid this firm!
Tom Martino and Dave Logan should be embarrassed that their names are associated with this unethical firm!
I was very disappointed and felt misled. Their name implies fix-it, yet the technician gave me no fix-it options.
Technician showed me pictures of carbon buildup. Said it was my furnace and it was not. He lied to me. My furnace had no carbon buildup at all. My furnace has 5 burners, he showed me pictures of a furnace with 4 burners.
He then called his supervisor who said he had a great deal on a new furnace - $4600 - today only!
I mentioned that replacement parts needed - a circuit board and flame sensor - were less than $150 online. Supervisor told me parts were closer to $1300 - and they would not guarantee my furnace would work. He kept pushing a new furnace, and lowered the price to $4200 - today only special! He kept pressuring me, and I said no. His attitude quickly changed.
I wanted a second opinion. I got one. Circuit board and new flame sensor were sent over night. Parts were installed and furnace is back in operation!
This company charged me $127 to lie to me, and to try and sell me a new furnace. I feel scammed!
I will now tell everyone to avoid this firm!
Tom Martino and Dave Logan should be embarrassed that their names are associated with this unethical firm!
Denver, CO
What a joke!!!!! I called them June 5th for service on my air conditioner.
TODAY is AUGUST 1st and they called to tell me they had time to fix my air conditioner now. Isn't that nice of them now that summer is over! Glad I didn't wait for them and had another company fix it on the same day I needed it done back on June 5th!
And then they have had the nerve to call me 4 times over past 2 weeks and leave messages that they are trying to get ahold of me to schedule. Seriously????? ....Just stop calling already!!!!!
TODAY is AUGUST 1st and they called to tell me they had time to fix my air conditioner now. Isn't that nice of them now that summer is over! Glad I didn't wait for them and had another company fix it on the same day I needed it done back on June 5th!
And then they have had the nerve to call me 4 times over past 2 weeks and leave messages that they are trying to get ahold of me to schedule. Seriously????? ....Just stop calling already!!!!!
7000 S Potomac St, Centennial, CO 80112