Best Virtual Consultations in Columbus OH

We had a failing heat pump water heater that needed replacement. Ohio Water Heaters is one of the companies we contacted for an opinion and quote, and we ended up going with them when we found out they had great familiarity with this type of water heater. I am not a water heater expert (ha), but it is my understanding that the heat pump is a more recent addition, relatively speaking, to water heater technology, so it was nice to find folks who were comfortable and well versed with them. They were also great to work with. To my complete awe, only one person showed up and both hauled the heavy old one up the stairs and out, and then took the heavy new one right back down. Very impressive. The work was great, and they handled disposal of the old one (heat pump water heaters can't be put out on the curb like traditional ones).

Scheduling and communication was excellent, and they showed up in the window we had been provided, with a call ahead of time that they were on the way.

And, we're very happy with the new water heater so far, which is working well!

Great guys. Had my plumbing issue fixed in no time and at a great price. I'll definitely use them in the future.

A Smith & Vasser employee came out to my home. They're polite and efficient. I definitely recommend!

I needed a gas log set installed in my house and was having problems getting a hold of qualified plumbers that could do the job.  I left messages and sent emails to all of the major fireplace/chimney companies in Columbus but no one was returning my calls.  I finally called Columbus Gas Pro and left a message.  Phil immediately called me back and we set up a time for him to come look at the project.  He gave me a quote on the spot and we set up a time for installation.  I would 100% use him again in the future for any gas needs.

We have to have our main line jetted about every 2 years or so because of tree roots.  Previously had a company out of Columbus that did it but they no longer come to Lancaster. So was referred to Josh's Ground Effects by someone I trust and we were not disappointed. I don't have any complaints and they will be our go-to for any future plumbing needs.

I called and instead of sending a tech, they talked me through it over the phone.  Took 2 minutes, and saved me a lot of money since it was the weekend.  Will be using them when it is something I can't handle.

Martin and his wife did an excellent job on the minor work done in my guest bathroom.  I like their honesty and ability to let you know up front what is needed and not needed.   They work for you not just for the money.  We need more professional and honest people like this couple.   Because Mr & Mrs Plumbing can do a variety of work I will be calling on them again because of their friendliness and honesty.  I will be recommending them to my friends and family as well.  Thanks a bunch!

Austin is fantastic! Fixed our dishwasher in a timely manner. Even came out the same day we requested service. Will definitely reach out in the future.

I thought we were all set on our fireplace until the faceplate put on the gas turn-in melted this past winter.  Had ARS out 3 times and now done.

I called them several times to to tell them my faucet was vary loose n moved in n out n left to right. They kept telling me they would call me back and never did. I would NOT recommend them to anyone

Their 'office' is poorly run. Make a lot of empty promises, don't return calls and etc. Never know when they'll show up and I would not call in an emergency. All that said once the guys are finally  on site they do good work. They don't fool around, always find the problem, and explain things well. They are local people and very good prices, good work just frustrating to deal with.

I read the other reviews on their page, they may be good at plumbing, but not at showing up. I was quoted a two hour window two days in a row, the first day I waited 4 hours and had to leave, they contacted me and offered a discount of the inconvenience and quoted a two hour window for the next day, again, a no show. Unless you have a lot of time to wait around, wouldn't recommend these guys.