Best Appliance Installation in Columbus OH

I went down to my basement this morning and water was coming out of the ceiling. I called 25th hour and they had someone out in about 40 minutes. The first place I called offered an appointment tomorrow afternoon.  I would have floated away by then. The guy who came out was able to find the issue fairly quickly. He explained it to me thoroughly in case it happens again. He was also very polite and personable.

Great contractor to work with. Does excellent work. I highly recommend Ryan and his crew.

If you need anything involving gas - STOP and call Phil! We were in need of a new gas line for a Weber grill. After receiving several estimates which we thought were very high, we found Columbus Gas Pro, and we are so happy we did! Phil worked for the gas company for years and has a wealth of knowledge. He is friendly, professional and reliable. I am impressed with his integrity and he will certainly be our first call for any future needs. BTW, his pricing was between $290 - $500 cheaper than the other estimates we received - and he used a superior product!

I rarely leave bad reviews but stay away from these guys. The work they did was good but now they're trying to double charge me for some of the work. Paid for part of the work the day of service and they refuse to subtract that from the invoice after being provided with receipts several times. Its been four months since the service, two months since receiving the incorrect invoice, and no response from Lee, the only person that can edit the invoices. They've even gone so far as to ignore my phone calls. Very unprofessional and difficult to work with.

Our kitchen ceiling light had a short in the unit. 'At Your Service Heating, Cooling, & Home Repairs' came to our rescue.  After a referral from a friend and one telephone call, Mr. Robert Jones (sole proprietor), showed up ,on time,  and did wonderful  job replacing our ceiling light fixture.
Mr. Jones was very friendly and because of his professional work ethic, I will have him come to my home again, if I find myself in need of a competent  contractor.

We had someone come out to help us with a running toilet, and after a few hours he was able to fix the problem. Super nice guy, and made sure not to leave until it was solved.  Will use again in the future!

I took a chance with this company even though there were no reviews for me to compare and I want to say that I am pleased with the work they completed.  I was later informed that today was their first day advertising on yelp, so hey I took a chance and it worked out perfectly. They replaced my 100amp breaker panel with a 200 amp service they were informative, polite, and respectful and $250 cheaper than everyone else!!! Great job guys and you definitely made not only a customer but a friend

In my opinion Atlas Butler has significant deficiencies when dealing with customers and their technicians do not consistently meet a high bar of quality one would expect.  I was an Elite member, who paid a monthly premium to have what I thought was a higher tier of service and response when dealing with my HVAC needs.  Here has been my recent experience.

On January 14th I called in for service.  I was told I would receive a call back right away.  30 minutes later, still without a call, I called again, and was told I would receive a call soon.  2 hours or so later, still without a call, I got through to the office, and someone was promptly dispatched.  My furnace was then repaired at a cost nearly double the competition in the local area.  As an elite member I am given a 35% discount on parts, so to find that I was still paying nearly double is disturbing.  Regardless, my furnace was working again.  I called the next day to share my poor customer service experience, and was told that a manager would contact me back within 2 business days.  That never happened.  Which means, that 3/4 phone calls resulted in no results - clearly showing Atlas Butler cares very little about the customer experience!

Again, I had to call for service on February 11th.  I gave instructions on the phone to call my number which was the first number, and not the 2nd number on my account.  Explicit instructions so that my sleeping partner was not unnecessarily woken up.  However, my partner was called 3x and my phone was called 0x to let me know someone was en route.  Technician arrives, and he was quite pleasant.  However, he was very poorly trained, if trained at all.  He didn't know basic functions of the furnace, and in fact told me to call an electrician because my gas furnace was only getting 120v.  A comedy of errors ensued, and let's just say I am beyond thankful he was able to call a more experienced technician on the phone because this guy had no business opening my furnace to begin with.  

Again, on February 12th, I called the office to recap them of my customer experiences.  This time a manager did call me back and was quite apologetic, which is always nice.  However, all she offered was an apology for this comedy of errors I had experienced.  Not acceptable for someone paying $30+ a month and not receiving any quality.  She also offered to make a note on my account to only send good/senior technicians - which in my opinion is so frightening.  Here she is openly acknowledging that portions of the staff are not capable of performing simple duties - why would I ever pay for this?  You should not pay for it either.  This is one star, low level service that people should avoid.  There are better options in Columbus, and those options are also cheaper.  Avoid Atlas Butler.