Best Floor Repair in Cleveland OH

I've used Charlie's Drain Service several times. They are friendly, professional, and prompt. I've scheduled appointments and made emergency calls, and no matter what they answer or return my call within minutes and my longest wait after an emergency call was just under 2 hours. The big name companies often charge extra for same day service; I know because I called once--they also wanted $1-200 more for the same basic service and tried to sell me extras that I didn't need for almost $800!

Charlie's came out, showed me the issues that caused my backup and gave me a plan for how to avoid future issues and further damage.  They have been to our house several times (we have trees and roots in our drainage pipes that require routine cleanings) and have never let us down. Not only do I plan to use them in the future, but I recommend them to friends and family!

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Prompt, extremely professional service at very reasonable rates.

I contacted Modern Process Plumbing late on a Sunday because our hot water tank was leaking. They walked me through how to stop the leak and offered to come replace it Sunday night. It wasn't an emergency so we asked them to come Monday. The upgraded our 40 gallon tank to a 50 and hauled the old one away. They were very clean and efficient.

Called them for a few items. Excellent service, even came out on a Sunday. Professional job.

job was scheduled for 3/25 8a or 830a.  

I called him around 03/22 and informed him toilet not working and read some reviews and they were positive.  Joe said he has Friday 3/25 open in the morning 8a-830a and he would be down then. On Friday 3/25 at 850a he still never showed up, so I called him. He said he was at another job that morning and that he mentioned that to me (he did not, liar)...... Long story short, he refused to come to do the job even after promising.  Basically Joe is very unprofessional, poor communication and a liar.  Do not use him, run!

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!

In fairness I have to say I've never got to work with them, but really loved their work on Yelp pictures and was excited to hire them. I called them and never heard back and it's been over a month ago so that's why I answered this way when asked about my reaching out to them....