Best Appliance Repair in Cleveland OH

Above all else, Portman Mechanical will get the job done. We had a slow leak coming from our hot water heater that seemed minor so we just wanted them to take a quick look. Mike was the service man who came to help us and I trusted him immediately, he knew what he was talking about and yet was willing to explain it to my knowledge level. As soon as Mike saw it he knew that we would need to replace the whole system. He wasn't able to do it immediately but had me set up an appointment for the following work day to have them replace it. Jennifer was an absolute pleasure to work with on the phone and we got them all set to replace it. When Mike and Chris showed up to replace the hot water heater they ran into unforeseen issues with our water shut off. I had to call the city to turn off the water but they couldn't do it until the next day. While this situation was frustrating, Mike kept his cool and kept us cool. The very next day the city turned off the water first thing in the morning and Mike and Chris showed up right after to get to work. They were working with a  really weird set up from previous work done but they still got the new one installed with all the hiccups for the original quote price. I wasn't able to be there in person but if questions arose Mike was a phone call away and they really took care of it all. He even followed up that evening to see if there were any more concerns that I had. Mike, Chris, and Jennifer all were very pleasant to work with and went above and beyond. We HOPE to not need any more service in the near future but we know who will be our first call if we do need help.

Jay called me within an hour of posting my job (repair of the cabinet under my kitchen sink) and gave me a quote over the phone.  He also let me know what factors might cause that price to go up depending on what he saw when he got here.  He was able to come the next morning and the price was exactly what he quoted over the phone.  And he fixed a pipe under the sink at no charge. He and his helper were neat and efficient.  I will definitely use Jay again.

Joe was extremely helpful and knowledgeable! Highly recommended.

I will use him for all my plumbing needs in the future. Very open and willing to help.

True professionals. These guys know what they're doing. I had a situation at my house that was complicated to say the least. The owner himself, Steve, came by and made sure the job was done right. I'd recommend them to anyone on the east side.

We are homeowners who have been using Litt's Plumbing Kitchen & Bath for remodels as well as repairs for over five (5) years.  They have consistently exceeded our expectations in both service and quality.  Their responsiveness to urgencies cannot be topped.  We recently (after a holiday weekend) had an issue with our kitchen sink and the owner's son himself came out with the equipment to take care of our  problem the day following the holiday even though their schedule was full.

On larger jobs their assessment of the issue and the solution have been right on target.  When fixes have not been easy, they problem solve and get it done RIGHT!

They installed a new shower for our master bath.  It looks like new after five years.  The nobly issue we have had with it was a finish defect in a Moen grab bar.  They ordered a new one and installed it in under two weeks and there was no charge to us.

It is a family owned business and they treat us like one of their family.  We feel very safe with their men coming into our house, even though we are older and often only one of us is home.  We highly recommend them to anyone who want quality and reasonably priced plumbing service.

My hero! David jumped through hoops to come to our property with zero lead time after our other plumber failed to show up. We were on an impossible timeline before our inspection and he came over immediately to help. Very professional, we will use them for all of our property needs.

I cannot in good faith give this place a good review. After a phone exchange they asked me to email my inspection report. They never called me back, I sent them multiple emails and called multiple times. I always got voicemail and I never heard from them again. I liked their name and that they are locally owned. It's a shame.

EDIT:  The company finally reached out to me to respond to my REVIEW and not any of the work I needed done when I originally reached out to them (that was in early May). The email was hostile and unprofessional, sent at 11:48pm. Had the company reached out to me in a courteous or professional manner, and explained to me what had happened, then I would consider removing or changing my review.   While I am sorry to hear about the passing of a family member/team member, it is not an excuse to wish bad karma on someone simply for leaving an honest review.

As mentioned in my original review, while we never had SERVICES performed by this company, we still interacted with them on a professional basis. Customer service is apart of business just as much as services are. There is no reason to reach out to someone who left an honest review of their customer service and tell them, I am so happy we did not continue on to consider you as a client..

CLE Plumbing did an amazing job at my house. They removed an antiquated shower system,  installed a new shower system and dealt with all the unexpected issues that arise in old homes...
They also gave me the option of repairing the existing antique system, not just insisting on tearing out and replacing with new. It is clear they are able to work on old houses with a delicate touch if requested, or completely renovate.
Their prices are fair and reasonable and after owning houses for 20 years and working with a lot of plumbers I can confidently say that this is the best plumbing available in Cleveland.

Mobile home re-leveling, quoteed and scheduled, then ghosted me twice. Thanks for wasting my time!