Best Home Theater Installation in Chicago IL
Plumbing Service
This is my 3rd time giving Fixer a try. I haven't been overly impressed before- but generally they are responsive and fast, so I decided to give them a try again. I own a salon in Lincoln Park, and I needed some lightbulbs and track light heads replaced. The ceilings are quite high, otherwise I would DIY- but I don't have a ladder that tall. So I requested Fixer to come.
After they arrived (they sent 2 people) I was given a quote of 2.5-4 hours. Well, lucky me- they actually finished in 1.5 hours! (Approximately 40 minutes of that was shopping at the Home Depot 2 blocks away). Imagine my shock when I received the bill, and was billed for 3.5 hours of labor PLUS an additional 40 minutes of shopping!
The support I received over email is laughable, and as other people mentioned- when you call you get no answer. I was told that there was an extra charge because there were 2 fixers (ok, fine- but I wasn't informed of this prior to the appointment). Also- I simple do not understand why I'm being charged for EXTRA TIME when the appointment just didn't take that long. I have text messages to back this up, and shared it with the person via email. Then their reply was We're going to give you a COURTESY refund of half an hour. Excuse me, but inaccurately charging me for more time than the appointment took and only giving me a quarter of the payment back isn't a courtesy- it's fraud.
Update: Fixer did reach out to me and try to remedy the situation, and I was refunded for an additional hour of time. Please be aware that they are charging their hourly rate AS WELL AS an additional shopping hourly rate. So you're basically getting double charged to have them go to Home Depot. Try to have the items you need to complete the task to avoid this charge. And also- if they send 2 Fixers- refuse! There is no reason to pay DOUBLE the hourly rate (yes, $278/hour!) for a very simple.
After they arrived (they sent 2 people) I was given a quote of 2.5-4 hours. Well, lucky me- they actually finished in 1.5 hours! (Approximately 40 minutes of that was shopping at the Home Depot 2 blocks away). Imagine my shock when I received the bill, and was billed for 3.5 hours of labor PLUS an additional 40 minutes of shopping!
The support I received over email is laughable, and as other people mentioned- when you call you get no answer. I was told that there was an extra charge because there were 2 fixers (ok, fine- but I wasn't informed of this prior to the appointment). Also- I simple do not understand why I'm being charged for EXTRA TIME when the appointment just didn't take that long. I have text messages to back this up, and shared it with the person via email. Then their reply was We're going to give you a COURTESY refund of half an hour. Excuse me, but inaccurately charging me for more time than the appointment took and only giving me a quarter of the payment back isn't a courtesy- it's fraud.
Update: Fixer did reach out to me and try to remedy the situation, and I was refunded for an additional hour of time. Please be aware that they are charging their hourly rate AS WELL AS an additional shopping hourly rate. So you're basically getting double charged to have them go to Home Depot. Try to have the items you need to complete the task to avoid this charge. And also- if they send 2 Fixers- refuse! There is no reason to pay DOUBLE the hourly rate (yes, $278/hour!) for a very simple.
Chicago, IL
Plumbing Service
Really great experience. Very transparent with pricing. The technician was on time, very thorough on explaining what the issue was and what needed to happen. Definitely will continue to use their service.
5840 N Broadway Ave Chicago, IL 60660