Best Septic System Cleaning in Chesapeake VA

I reached out to them on a Friday afternoon and they were visiting me on Monday to give me an estimate on the job. The technician that came was extremely knowledgeable and he even took off his shoes at the front door without me even asking him to. I'm very pleased with their customer service and look forward to working with them on my projects.

The owner is rude and unhelpful. I called for an invoice from previous work done on my home's septic tank. Not only would she not provide the invoice for me, but she made me feel as though I was inconveniencing her since the invoice has already been emailed to the client when the work was completed. She told me it was none of my business- that she can't disclose work done for other people. The work was paid for by the previous owners during closing when I bought the house because the septic tank was having some issues. It's completely unacceptable to withhold this information and to treat customers the way she did. I will not be using their services ever, and I will also spread the word that this business is not one worth supporting.

I arranged an appointment with this company 4 days ago through Angie's List. They were supposed to come today at 3 pm. I left a meeting early to be at home for the appointment. I got a confirmation text each of the last 3 days.
On my way home I noticed a voice mail from this company. I called them and the person in the office said, You never confirmed with us, so I can't get anyone there today, but I can get a crew there tomorrow.
I told her I had gotten 3 confirmations in 3 days, and it seemed everything was fine. She then said, You should know that Angie's List cannot confirm appointments, you have to call us.
I told her I would find someone else to do the work.

Do not work with this company! Very unprofessional. I am shocked that Angie's List uses them.

I would give them zero stars.

The only thing I knew about Michael & Son was that they ran many commercial. On a rainy weekday night, around 8pm, I lost power in most of my house. I looked thru the phone book & they listed that they did 24 hour emergency calls. The call was made & the technician showed up around 10 o'clock. It was pouring rain & I felt horrible for this young man who was coming in & out of the house in the horrible weather, the electrical box is outside. There were so many problems in my old house & he came four day in a row fixing everything wrong. He took pictures of burnt wires that were under my house, so that I could see some of the problems. He was the MOST professional young man I have seen in many years. I can say that Michael & Son hired an amazing electrician when they hired Dan Steele. I will call them in the future simply because of him. I don't know if the price was high or low, I have nothing to compare it with, but because of Dan Steele I will recommend this company many times over. Seeing such a hard working, dedicated employee made it a pleasure. Thank You Mr. Steele & thank you Michael & Son, ALL MY PROBLEMS are solved.

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.