Best Flame Sensor Repair in Chesapeake VA

Of course the AC breaks when my husband is not here! Mrs. Dodd was so helpful when I called. She walked me through some things on the phone just to make sure it wasn't a breaker or something simple. Mr. Dodd arrived on time, prepared and very knowledgeable. He had exactly what we needed. Very fair and accommodating on a hot Saturday. Exactly the personal service I was looking for from a small business. We will use them again and I highly recommend.

Had a kitchen faucet that needed replacement and could not find anyone without a week or two notice to come out and replace it. Called up Bill and he sent someone two days later! Replaced and installed new faucet and it's perfect. Perfect price also! I will use this company again!

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

Renee needs to take a class in customer service etiquette. She's quite rude!!  This company is all about money. Beware of losing your diagnostic fee if work is not done same day or within a reasonable amount of time (that they set) and is not disclosed. Pressuring the consumer is not good business. Shop around.!!

Issue: Icing up coils, restricting airflow - causing insufficient A/C to cool house.

Pros: Short notice appointment over the weekend, technician was on time 0800 Monday.  Tech returned later in week to provide an explanation of issue while I was home.

Cons: Very High Dishonest Price quoted to my wife who was home alone at the time of service visit and insufficient explanation from supervisor.

Explanation:  My wife was home alone tech called management to discuss access to the A/C unit, then quoted her $4,396 to replace evaporator coil on my 2T packaged Trane A/C unit.  My A/C unit has a deck built around it making access tight but not impossible so I understand a few more hours of labor may be necessary and cost more but the price still seemed VERY high. After contacting the tech regarding 17 screws which were not replaced following initial visit he agreed to return to discuss initial assessment and return the screws for my panels.

Tech returns Wednesday,  I ask for an itemization justifying the $4,396.  After several re-calculations while insisting the job would be more expensive due to the deck he said it would cost $3,370 and was not able to explain to me why he offered my wife a repair quote for $1,026 more than he did to me.  The fact that the initial estimates to her had options saying we would be getting a military discount when in fact we were being severely over quoted.

I voiced my displeasure to the evening manager over what felt like dishonest price gouging and gave him a day to provide me a response regarding why my family was presented this price discrepancy.  When we spoke the next day the manager, George, said due to the condition and location of my A/C unit Michael & Sons would not conduct the repair.  (This was a first heard. I have 2 separate official quotes listing the repair price from earlier in the week).  He further explained, You were provided the repair cost to show that the overall replacement was a better option due to the high repair price. (their replacement quote was $8K-9K depending on options).  He offered no explanation for why I was over quoted by more than $1K nor why I was never told they would not do a repair until I asked about the price gouging.  

It felt like they tried to take advantage of my wife while I was away and jacked up the price of repair to encourage an expensive replacement option.  I was not comfortable with the technician or the Supervisor's response.  I recommend you look for elsewhere if you can, as I did.  

I am happy to provide further info and even the quotes, if anyone has questions I can be reached at [email protected]

Do not hire them. I think he is a scam artist! He was hired to do a small job in tore up my entire floor, which cost me $5000 out of my own pocket because he kept the rest of the insurance money saying he spent it on plumbing. I had somebody go into the house after him and a lot of the things that he said he did we're not done.