Best Network in Charlotte NC
Plumbing Service
IVR recently installed a complete A/C and furnace system in a rental property I own with my wife. Although I hated to spend the $ I was happy with the service and work they provided.
That all changed when I called them 2 weeks later after our tenant complained of a lack of hot water, I called IRV to investigate. Later that night they called back with their diagnosis. I was told that the unit (2 years old) needed a new gas control valve AND that they also were required to get the unit up to code by installing an expansion tank, sediment trap and additional pipe insulation.
I was surprised by the code requirements being that the unit is fairly new and questioned the tech. He 1st assured me that NC absolutely requires the additional work. I reminded him that the property was in SC and he then was sure that it was also required in SC too, even offering to send me the specific code language.
The next morning when the code didn't arrive I grew more specious and called code in enforcement in SC & NC in an attempt to verify, they both confirmed that there is NO code requirement for IVR's repairs.
Next I told IRV that I had lost trust in them and ask them to meet me at the property, thats when we able to confirm that in fact NO repair was needed after all.
To summarize IRV failed to test the issue, then LIED about code requirements claiming that $721 in repairs were need when in fact the unit is in working order and with in all code requirements.
Do not trust them and if you do decide to call the absolutely get a 2nd opinion.
That all changed when I called them 2 weeks later after our tenant complained of a lack of hot water, I called IRV to investigate. Later that night they called back with their diagnosis. I was told that the unit (2 years old) needed a new gas control valve AND that they also were required to get the unit up to code by installing an expansion tank, sediment trap and additional pipe insulation.
I was surprised by the code requirements being that the unit is fairly new and questioned the tech. He 1st assured me that NC absolutely requires the additional work. I reminded him that the property was in SC and he then was sure that it was also required in SC too, even offering to send me the specific code language.
The next morning when the code didn't arrive I grew more specious and called code in enforcement in SC & NC in an attempt to verify, they both confirmed that there is NO code requirement for IVR's repairs.
Next I told IRV that I had lost trust in them and ask them to meet me at the property, thats when we able to confirm that in fact NO repair was needed after all.
To summarize IRV failed to test the issue, then LIED about code requirements claiming that $721 in repairs were need when in fact the unit is in working order and with in all code requirements.
Do not trust them and if you do decide to call the absolutely get a 2nd opinion.
362 Crompton St, Charlotte, NC 28273