Best Water Filter Services in Buffalo NY

We have hired Jon to help us with plumbing needs over the past few years. He dislodged children's bath toys from our jacuzzi intake, replaced faucets, fixed a fridge water line, and yesterday installed a new toilet. He has always been helpful, responsive, and quick to get us in his schedule.

I can not say enough good things about our experience. The gentleman that came to give us a quote was so honest. He could have very easily charged us for something unnecessary. Instead, he told us what the problem was, a way he could take care of it, but also left us with the knowledge of what we could do ourselves. There was no charge for the estimate, it was fast and easy, and this company has earned my business for life.

Can you open an Electrician arm of the business too? Please?!

At 8 pm on a Monday night, our ancient toilet finally gave out. I contacted a few plumbers via yelp, and Hazlett contacted me within 20 m minutes asking me to text them. Early next morning, I contacted them. They came within the next two hours with a new water efficient toilet and did an amazing job! The cost to replace the existing toilet with a new water efficient toilet, including disposal of the old one was $550. Highly recommended!!!

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

So frustrated with the customer service this company has. We had a service call and were assured that the if the cost was more then the original $88 dollar amount we would be called to authorize. They never called, and as things go we didn't notice the amount on our credit card until a month later. $380 - WHAT was this? NO invoice, NO call...scam. The customer service person said they did call and go no answer - that's your excuse? The manager said that they didn't understand why she lied about calling and would talk to the owner. The owner authorizes a service person to RECLAIM the freon and refund our money. So let me understand. Instead of just giving us a real invoice for the service we THOUGHT was done (Freon) you loose all your $ and the cost of having a person come to our house to take it instead? Stellar business plan. Adema heating and cooling here we come...

Don C was professional and very
knowledgeable. He answered all my questions and was able to handle the problems I was having with my new faucets.

Buyer beware!  Anthony used the pandemic as an excuse to not perform pre-paid landscaping services and lied about fines he could face if he did.  Anthony refused to mow my lawn--which I paid for in advance--and claimed that if he did he could face a $25,000 fine.  Lawn maintenance was considered an essential service during the shutdown for pest control purposes, as evidenced by the fact that everyone else in my neighborhood was having their lawns mowed by professional landscapers.  I requested my money back and hired a more reliable landscaper.  Anthony agreed to pay me back in 3-4 weeks, and it's now been over 2 months and I haven't seen a dime.  I filed a claim with the Better Business Bureau, and he hasn't responded.  The next step is small claims court once it opens.  

On another note, I hired Anthony for snow plow removal and was disappointed.  The work was sloppy, unreliable, and he destroyed my lawn along the apron of the driveway.  I would not hire this company.