Best Boiler Services in Buffalo NY

Prompt, pleasant and thorough, WorryFree took care of my immediate problem with a free diagnostic. My issues are deeper underground and longer term  My first experience with WFS merits a five star rating!

The reason we initially chose ARB was simply that they answer their phone and they call you back when they say they will! I was so surprised at how many companies don't even answer their phones (one called me back TWO WEEKS after I left a message describing the type of basic plumbing work we needed to have done).  We have now used ARB for a few plumbing jobs and have been happy with the service provided. They arrived on time for both the estimate and work day. They were very professional and got the jobs done quickly and efficiently.

Had work done by them in early 2014. Fixed a leaky kitchen faucet on one call and used them for an emergency call when another plumber that installed a a tub incorrectly. Their rate for emergency off-hour was way better than the other big name in lockport. A guy came out and fixed the seal. I'd recommend them, decent pricing and have been solid on the work. I use them for basic household plumbing and R.I.C. on any big stuff.

Aslan replaced a kitchen sink & shut off valves. We bought the sink & faucet set and they did the installation.
Dan was very neat and did a fine job. Got here a bit late and probably should have called but the job was completed within 11/2 hours.

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

Absolutely positively undeniably the worst in the business. Management does not respond to calls. Even their techs acknowledge this fact. Think of any experience you have had with the phone company but Ritter is 100 times worse. They push the aging population of Buffalo to buy products they do not need. The installation is then done incorrectly, and the ongoing service is cartoon-like. They do bill very effectively and endlessly. Run away and don't look back. They are terrible.

Wow what a liar you are! should have read the Better Business bureau reviews before calling!

I'm actually very pissed. I have used this establishment in the past for hard to find cold air return/heating registers in oddball sizes. I have a ranch home that was built in 1963.  It has been expanded upon however I never felt the need the change some of the original hardware concerning our heating/cooling registers. Replacement was relatively easy since I had purchased correct sizes from this place in the past.

My husband was hell bent on changing a cold air return in our hall. It's a truly weird size. It is like 29 x 6 3/4. I'm just quoting numbers since I don't feel like running out to measure the one register being replaced.  I have done this before. When Seneca Plumbing was actually on Seneca Street.  Since they've moved to their new location that have added a website and an email option -they don't respond so don't even bother.

We, collectively, are not DIY'ers. I had emailed Seneca asking if they could order the exact size and never had a response.  Hubby called and was told that this item could be 'SPECIAL ordered and we would receive a call when it arrived.

Can you believe that I received a call the very next day saying that my SPECIAL order was available for pick up??!!

Snow was flying as I heading out to pick up the return of my dreams.  Hubby waiting anxiously for that moment when the new one was screwed in placed. We held our breaths, I shagged the cats away from an opening that would require a heating/cooling specialist should any of them enter the suction tunnel. And then, gasp, the freaking thing did not fit!!!!   TOO WIDE! Hubby attempted to get a saw and I saw $$$$$$ floating out of my wallet after I had a carpenter in to repair what hubby attempted.  Bottom line, it's kinda jimmied in. Like everything else. Then I looked at the receipt.  Seneca SOLD ME A STOCK ITEM. 30 x 6. At double the cost of home depot.

It you can't do what you say, then don't. Don't feed me lies. This place will never see my business again. If you do do business here, double check everything that they sell you.