Best Air Duct Cleaning in Buffalo NY

I have been a loyal Reliance customer for several years.
When I needed your service's the most was on Sunday March 22 2020, at 1853 (6:53PM) when my water heater broke and started spewing hot water into my basement, building up to 2 inches in depth and damaging many items.
I called the Reliance 24/7/365 Emergency service number and was engaged with a very belittling female customer service person! As I was panicking and begging for help, this person kept saying things like: Michelle like I told you... Michelle there is nothing I can do to help... Michelle our system is down... Michelle you have to wait until tomorrow morning... Do you want me to schedule you in?... Michelle I can't do anything else to help you... Michelle you must know what is happening in the world, there is nothing I can do.
As you can imagine, this is very frustrating behavior. I am begging for help. I have a broken rental water heater, and the leak is not stopping. My basement is filling with water and I recalled the Reliance ads keep stating: Call on Reliance, we are here to help, 24/7, for you, for your peace of mind...  -- well that is not true! --
I am very aggravated, and EXTREMELY DISAPPOINTED, with how this was handled! An emergency call is put off.
I work in Emergency Response, and I tell you, If I were to not show up, I will lose my customer! And have my reputation destroyed!
What are you going to do about this?

AND this is what they had to say:

On Friday, April 3, 2020, 02:13:27 p.m. EDT, Noelle Mackenzie
Good afternoon,
Thank you for your email and feedback. We appreciate this information and apologize for any difficulty you have had.
We will be reviewing your account and concerns below. Coaching and enhancement will be provided to those involved to ensure this is not happening in the future.
To provide some insight, our systems have been down. All service agents have been manually booking service orders to the earliest availability. No heat, no hot water and leaking units are priority calls. Unfortunately, we are not always able to guarantee same day availability. We strive to provide service as quickly as possible and our call centers are open everyday including weekends and holidays to ensure customers are booked to the earliest time frames.
Thank you for taking the time to contact us regarding this.

noelle macKenzie | Subject Matter Expert

First service call automatic 89.99 + tax ( tech let me know when HE WAS HERE that is for the 1st 1/2 hr).  Did little to remedy the problem and was told needed a new pressure control for the boiler. Tech calls a supplier  and tells me the part is $174.00 plus $47.00 to come back and put it in. Told him I would wait to see if the gauge pressure stabilizied after THE LONG PROCESS(5MINS)TO UNSCREW THE VALVE and flush.  Went on line and found the exact part needed for $38.00, new.  Called zero & litter to ask if I had the part would they put it in?  HIM:  we can put it in but won't guarantee the part and the CHARGE is still $221.00 to do it!  I need to make my profit and can't for 47.00.  This company is ripping off customers for parts, lying about what the part costs, tacking on at least 3 times what it really cost (I understand a delivery charge is in order).  Deceiving customers in this age can come back to bite, when a click of a mouse can let you know exactly how much a part is. Beware if you use them most likely you will be paying way too much.

We had lost heat to half the home in a boiler system, and when we called keiffer to come take a look at it, they purged our lines and said we would be all good to go. After they left we still had no heat in the home, when we called back to see if they could come back out to take a look at it, they told us that they were confident we got air into our system somehow (blaming us for the issue) and that they would get back to us by the end of the day on when they can come and purge the system of the air again (paid service of course). They then neglected to call us back by the end of the day and when we contacted them the following morning (On a Friday before a weekend with a high of 15°) they told us that they couldn't get out to us until Monday but they would bring us a small portable heater to get us by. Even though we had 6 rooms and 3 bedrooms in the house without heat, they offered a single heater. When we called another company to come take a look they came and told us that keiffer had turned off all of our valves and left us that way. So all in all keiffer came out and turned our heat off, told us it was our fault it's not working then also told us we would need to pay more for them to come fix their own mistake. What a joke! I would absolutely not recommend them to anyone. They are not punctual, don't communicate with the customer and have sabotaged us for more work.

The hourly rate for this company is $107 per hour. They will charge you for their travel time from the time they leave their building, to get to you in addition to the hours they are there. If they forget something or don't have it, they will go to the store and buy it, and bring it back. You also pay for that travel time, and however long they are at the store. In addition, there is a truck fee that is $55 on top of everything else. Just to inspect a furnace and put in a new filter took him 2 hours. The total $325.

On top of it all, he forgot to turn the AC back on when he left, so we had to open it up to figure that out after we went without AC for a day.