Best Security System Installation in Boston MA
Plumbing Service
What a refreshing experience with a company and one of their team, Frank, who saved my 87 yr old in-laws (in ill health) from a disaster and shoddy workmanship by another HVAC company!!
So, here's the happy ending to what was going very wrong with another HVAC company in Billerica, RH Young Cooling & Heating... Buyer Beware on these uncaring people.
The Story...
I am both saddened and angry to post this frank and candid review of RH Young Cooling & Heating actions and negligence.
Last Friday, the central air in my in-laws home in North Reading stopped working. They are both 87 years old and in very frail health. Mom has dementia and Dad suffers from acute kidney disorder. My wife and I along with care givers keep them safe in their home.
With that background, we sought out a repair and service contractor that could move quickly. My wife called RH Young from the yellow pages and spoke with Nancy (the owners wife) who took her call and was most pleasant to send out a tech. on an emergency call. He arrived later that day as the indoor temps hit 88, and serviced the 5 ton Carrier by adding a pound of R-22 freon... Was there for 15 minutes and managed to get the unit going. $303.
20 minutes later it failed again. We called back and Nancy said that it most likely needed a new compressor or a whole new unit. R-22 units by EPA mandate are no longer made, so she said they'd look across the US for both parts and units. We dashed out to Walmart at 9:30pm to buy 3 box fans that night to try and cool down the house. It worked a bit.
Next day, I did a little Internet browsing and tried to understand alternatives. Also talked to a distant cousin 100 miles away that does commercial HVAC. I then called Nancy back to share what I found out and see if the had any luck. She needed to talk with husband who thought he might check it out himself unsure if the junior OnCall tech. covered the bases.
Not hearing by 10am the next day, my wife and I called her. She said that they would NOT return to their house as her husband had a bad taste in his mouth that I gathered information trying to educate myself a little. Incredulously, they left us high and dry as we begged them to return and help chronic elderly. Nope.
So, we called 128 Heating and Cooling in Wakefield, MA where we live. They sent a Sr. Tech. out within 2 hours. I meet him. Frank pulled out all his gauges and tools and immediately determined that the previous tech pumped way to much freon in. He purged the unit to the correct settings, replaced the compression fan only, stating that the rest of the unit was fine, compressor and all and had we run the unit with that much Freon, it would have blown up the compressor in short order. He was there for 5 hours, replacing the fan; checking the attic; reducing the freon levels to factory specs and was not leaving until Mom & Dad were safe and cool. All the while shaking his head, at what a quick improper fix had to be undone and stating how it's companies like them that give others a bad name! Thank God we found them.
I'm giving them five stars, as that's as high as it goes. To think they (RH Young) would abandon elderly ill folks. Buyers beware!!
So, here's the happy ending to what was going very wrong with another HVAC company in Billerica, RH Young Cooling & Heating... Buyer Beware on these uncaring people.
The Story...
I am both saddened and angry to post this frank and candid review of RH Young Cooling & Heating actions and negligence.
Last Friday, the central air in my in-laws home in North Reading stopped working. They are both 87 years old and in very frail health. Mom has dementia and Dad suffers from acute kidney disorder. My wife and I along with care givers keep them safe in their home.
With that background, we sought out a repair and service contractor that could move quickly. My wife called RH Young from the yellow pages and spoke with Nancy (the owners wife) who took her call and was most pleasant to send out a tech. on an emergency call. He arrived later that day as the indoor temps hit 88, and serviced the 5 ton Carrier by adding a pound of R-22 freon... Was there for 15 minutes and managed to get the unit going. $303.
20 minutes later it failed again. We called back and Nancy said that it most likely needed a new compressor or a whole new unit. R-22 units by EPA mandate are no longer made, so she said they'd look across the US for both parts and units. We dashed out to Walmart at 9:30pm to buy 3 box fans that night to try and cool down the house. It worked a bit.
Next day, I did a little Internet browsing and tried to understand alternatives. Also talked to a distant cousin 100 miles away that does commercial HVAC. I then called Nancy back to share what I found out and see if the had any luck. She needed to talk with husband who thought he might check it out himself unsure if the junior OnCall tech. covered the bases.
Not hearing by 10am the next day, my wife and I called her. She said that they would NOT return to their house as her husband had a bad taste in his mouth that I gathered information trying to educate myself a little. Incredulously, they left us high and dry as we begged them to return and help chronic elderly. Nope.
So, we called 128 Heating and Cooling in Wakefield, MA where we live. They sent a Sr. Tech. out within 2 hours. I meet him. Frank pulled out all his gauges and tools and immediately determined that the previous tech pumped way to much freon in. He purged the unit to the correct settings, replaced the compression fan only, stating that the rest of the unit was fine, compressor and all and had we run the unit with that much Freon, it would have blown up the compressor in short order. He was there for 5 hours, replacing the fan; checking the attic; reducing the freon levels to factory specs and was not leaving until Mom & Dad were safe and cool. All the while shaking his head, at what a quick improper fix had to be undone and stating how it's companies like them that give others a bad name! Thank God we found them.
I'm giving them five stars, as that's as high as it goes. To think they (RH Young) would abandon elderly ill folks. Buyers beware!!
Boston, MA
Plumbing Service
Replace two faucets in the bathroom, Labor Only!
Premium plus pkg $2209 3 yr warranty
Gold Pkg $1994 2 yr warranty
Silver pkg $1779 1 yr warranty
Bronze pkg $1334 1 yr warranty
Band Aid pkg $ 762 NO warranty
Premium plus pkg $2209 3 yr warranty
Gold Pkg $1994 2 yr warranty
Silver pkg $1779 1 yr warranty
Bronze pkg $1334 1 yr warranty
Band Aid pkg $ 762 NO warranty
325 Hopping Brook Rd, Holliston, MA 01746