Best Door Repair in Virginia Beach VA

Neil and his team were prompt, courteous, good at communication, and delivered on time. I will definitely use them again.

Jason was awesome. Professional. Jason was responsive and kept us informed on when he would arrive. Will definitely use him again. Thanks

I asked on my neighborhood Facebook page for references for ac repairman. I was actually given a different guy's name and he ended up sending me Kelvin with Rivera's Home Improvement! After meeting and doing business with Kelvin, I know it was divine intervention, because he was a God send! I ended up needing a new unit outside. Which could have been stressful to even think about due to expenses, but Kelvin is as honest as they come and doing business with him was a true blessing to me and my family. I now have a new unit, 2 days later. He showed up first thing in the morning just like he promised and my home is currently cooling in the low 70's and I now have a new 10 year warranty on my unit! I will never call anyone else about ac/heating ever again! I can't praise him or his company enough! No stress involved! I highly recommend him for your ac/heating work! You'll be glad you did

We had a leak in our bathroom in the wall behind the vanity. Another company quoted us a price of almost $700 to repair the leak without repairing the wall they would have to take out and other companies said it would be several days before they could come out for the estimate. Ashlee at Home Care replied to my quote request quickly and maintained prompt and proactive contact throughout the process. She came out the next day with her plumber for the estimate, which was charged by the hour and much cheaper than I was expecting, and scheduled the service for two days later. The job was more involved than he initially thought and took longer than planned, but Moises kept us informed of what he was doing during the repair and cleaned up afterwards. Ashlee was a dream to work with and we look forward to using her company again.

I hate to write this review but after 2 attempts at getting a plumber to show for 2 SCHEDULED APPOINTMENTS I am left with the only option of providing a fair warning!!!!!

I need to stress that I get when multiple ppl are handling appointments, lines can get crossed so I provided grace & understanding and reached out to them again even though I was never given a courtesy call for the no call no show. I moved my day around both days to no avail. My final attempt to communicate with this company was received with a we had a bigger job, and I'm doing you a favor at even calling you back after hours sort of response. This is completely unacceptable and very disappointing.

Norfolk Air sent out Tyre to clean and service our home HVAC system this evening. He showed up on time in the pre-specified window and despite being one of his last stops after a very long day he truly delivered service with a smile. I would highly recommend Norfolk Air and ask for Tyre, he not only did a great job but went above and beyond to answer all my questions about the equipment and his process.

I hired Tim to install new vinyl posts/railings to our front porch and back steps to our sunroom. He also installed new lvp flooring and repaired the ceiling due to water leaks in our sunroom. I must say that I was truly impressed by his skills, thoroughness,  communication, and professionalism. He takes pride in his work and I couldn't be more pleased with the outcome. Highly recommend!

Was not happy with the outcome of this service. No problem with the gentlemen that came to
our home. He got the heat going and he said it could last a few hours a few days, a weeks its a temporary fix. He explained to us we needed a Hi Limit switch; but he did not have one on hand . He needed to get one from the warehouse but since it was Saturday it was closed. Unfortunately it broke within eight hours. I'm not upset about that because he told us that might happen. The part I'm upset about is we called them early Monday morning 8am was told no one was in yet .Because it was early, I understood so we called back at 9:45 am explained to them what had happen. They in returned said they were having a 10:00 meeting afterwards someone would call us back. We heard nothing from them. So we called another company in Monday evening to replace the switch. Which they had to overnight it .Which was little costly on top of the 135.00 it cost us from American Mechanical. We finally got heat back on Tuesday evening. I called American Mechanical Wednesday morning at 10:00am. I spoke to a lady ,Lou, and explained to her what took place asked her why we did not hear back from her company. She then said they called Tuesday and left a message informing they had the part. I was home and did not get a call in my 58 degrees home. We were suppose to hear from them Monday; we call twice and didn't hear a word back . To me that is not Good Business or professional. I Had asked for some compensation back to off set the total cost  of needing  another company to restore our heat . They reply. We did nothing wrong and therefor none of the money would be funded. NICE COMPANY...

Very unprofessional customer service. I've used them before with other rentals I own but after today this will be my last. Beware of high charging prices and if you call them out on it expect not to get any of the services you needed done.

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Mr. Gilbert,

Your first statement of, had been our client for a while should have made you reconsider providing the services that I requested regardless of the dollar amount. To address the dollar amount, your business has done work for me before ranging from a mere (your words) $180 to over $3000. So with that being said, why would that mere 100 dollars be a problem seeing that you stated I had been our client for a while? Also, I never once stated that I shared your estimate with anyone-- for that wouldn't make good business sense on my end. Think about it, why would I share your estimate with anyone just so they can offer a lower (yet still rip-off price) just to beat you out. What I stated was that I asked another professional contractor painter  (not a guy working out of his truck like you stated) how much he would charge me to paint and patch the holes throughout the house. Unsurprisingly, he priced me with less than half of what your business was going to charge me. You stated that your business called me because you wanted to go through the estimate with me to negotiate, that statement is false. The statement that was said to me was, we will not be doing a $100 worth of work when we quoted you at $3,500. Now since you would like to bring up unethical practice into this conversation, not once did I discuss your pricing with any of your so-called competitors, however I will tell you what is unethical...charging me prices of $50 to $105 just to adjust a toilet flushing chain and replace a shower head. I will tell you what is true about your statement though, I definitely will not being doing any business with you again and I'll be sure not to remain silent about your unprofessionalism of your business. Good bye!

Jarvis

Click on my google profile to see SOME of the pics !
*Matt, you are a liar!!! There is an outstanding balance due to the poor quality in the work that was started!!! I have ALL of our text messages!!! YOU used caulk instead of grout between my tiles in my hallway bathroom!!! The tiles in my master bathroom are NOT flush!!! How do you explain the situation with Toby coming to my house and leaving my doors unlocked and lights on...and then ending up in jail?! How do you explain all of the issues with the pot head Jonathan and his crew that did my floors?! Anyone with common sense would NOT pay the remaining balance until ALL of those things were completed. I also have a message from you saying that I do not have to pay the other half until I LOVE my floors. How do you also explain you leaving the stairs unsafe and my daughter hurting herself. See, anyone with common sense who reads this would know that I didn't FINISH paying you because you DIDN'T fix your half ass crappy work because you're impatient and starting taking on so many jobs. Once again, another lie when I have proof.

Things started out decent...but didn't end so well. A few days into working on my property I received a call from my realtor that my neighbors had been calling the old neighbors to let me know that my door was unlocked and wide open. Come to find out work wasn't done on my house that day, but the guy Toby that Matt employed to do demo went there for personal reasons, left everything unlocked and then ended up in jail. When I went to see what was happening and lock up, I found an air mattress in the top of the closet in the back bedroom...so I don't know what was going on...but something unprofessional was definitely going on there. Things were already in motion and demo had already started...Matt changed the code on my lock box and found other people to help with my home so we moved forward. Toby went to jail (Matt later bailed him out) and Matt had another guy finish the demo. He then had a guy named Jonathan and his crew do my floors. They rushed it and made so many mistakes that are still present. I have so many pictures. On top of that Jonathan attempted to come fix some things (but made them worse) and showed up to my home smelling like marijuana and his eyes were beyond red. Jonathan and his crew are pot heads and are open about this. Matt also knew this because he told me that he tells them I don't mind you smoking but don't let effect your work. I also have messages between Matt and I proving ALL of this. The list of things literally go on. Matt ended up trying to come and fix things but that didn't go so well either because he started rushing and losing patience and he started trying to take short cuts and I wasn't having it. He had to fix the tile that he did in my hallway bathroom and to be cheap he filled it in with CAULK. I have proof of that from our messages as well. He also tried to charge me for a toilet that my mother's plumber installed one Sunday for me. He uses fresh books for estimates and went in there and changed around the original estimate but I took a screenshot when I accept so I have proof. The tile in my master bathroom is so uneven! He did a tacky job with my quarter round on my stair area. He also left things in here unsafe for awhile and my daughter gashed open her toe on a sharp piece of laminate. I have ALL of the pictures and text messages. On top of that a lot of the things are still the same way because I haven't had a chance to find someone to fix them as yet. I even have pictures of where my daughter gashed her toe open. He then tried to get me to finish paying him before he completed everything and fixed everything that was sloppy and tacky. My master bathroom tile has to be completely done over. Jonathan and his crew didn't mix up the floor patterns well enough and there are some spots where the same board is used 5x so it doesn't look natural. I will be glad to share all of the pictures and even allow people to come take a look at his work. Just email me and we can set it up.
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