Best Damage Restoration in Virginia Beach VA

I am so pleased with the work and service that I received from Roto Rooter. I discovered a leak on Friday morning and made an appointment for the following Monday -- so we had to wait three days with a leak in our dining room. That company never showed up, so I called several others. They either did not return my call, or were not available that day. When I called Roto Rooter they had someone there within about two hours. As I also had plaster damage, they sent a water damage restoration worker as well. They were both from Roto Rooter, which made coordinating with both of them very easy and really lowered my stress about the entire situation. All three gentlemen were professional, friendly, and easy to get in touch with, even after normal work hours. Next time I need a plumber I will definitely call them first.

We have an update on our review we posted 12/14/2014. We are not sure if this is result of our name being selected for a refund but the General Manager for Roto Rooter contacted us to say they are going to refund us 75.00. We think this is for the visit Saturday and not the visit in October but we were impressed and pleased that these reviews are read and we told him we would update and promised all of you that we would let you know if we were selected for the up to 500.00 refund for writing a review. The manager said we would receive this refund after they close out on Wednesday and asked that we did update this post and they will send the check so we will await the check and happy they took the time to call and rectify.

Had a simple leaky faucet that I couldn't fix.  called Rotor Rooter and they responded quickly, took about 10 min for them to fix it and I was charged $289.   that evening it started leaking again, same faucet.  they sent a second plumber out to take care of it at no extra charge.  This guy said it couldn't be fixed and I needed a new fixture.  No explanation as to why the first guy didn't tell me that, no offer to add a fixture and apply my $289 (or at least offer something in the way of a discount).  so here I am, out $289 and in the same situation I was in before I called them.  I left a message with my complaint and asked for some relief in it but heard nothing back.  Wish I had read these awful reviews before I called them! UPDATE.  Was contacted and toId I would receive a refund. changed  rating from one star to three.  Will update again if the money isn't  added back to my credit card!

A guick Google search of Matt Arbas's name will yield his very shady criminal history including being suspected in his father's disappearance as well as drugging and kiddnapping. This guy doesn't have a clue and didn't pull the first permit when he remodeled my home. Shady, dishonest, and lacking the skill to water a house plant