Best Generator Repair in Tulsa OK
Plumbing Service
After reading the positive reviews, I was hopeful that hiring Airco to repair my Navien instant hot water heater was a good decision.
I was very wrong.
They were very prompt in assigning the job to a technician - I agreed to the $100 service charge so they could send someone to diagnose the problem.
My water heater was leaking through the condensation pipe and running up my water bill. The technician who arrived was very polite, but also was not familiar with the Navien unit, and unable to diagnose the problem. I was still charged the $100.
I called Airco and talked to the Service Manager, who fed me a line that 'these systems are designed by Engineers, not plumbers', and 'the best bet is to replace the entire unit', and 'they probably will not honor the warranty because there is no record of annual maintenance'. This is the kind of fear, uncertainty, and derision (FUD) that I would expect from crooked plumbers.
In any case, I hired a different company who's technician was very polite and professional, knew exactly what to look for, worked with Navien to get the part replaced under warranty, and gave the entire system a tuneup. They communicated clearly, gave me up-front pricing for the repair, and did a quick and professional job at fixing the problem.
Sorry, Airco - that is the kind of service I expected out of you. Keep the $100. It will be a reminder next time I need plumbing service, NOT TO CONTACT YOU.
I was very wrong.
They were very prompt in assigning the job to a technician - I agreed to the $100 service charge so they could send someone to diagnose the problem.
My water heater was leaking through the condensation pipe and running up my water bill. The technician who arrived was very polite, but also was not familiar with the Navien unit, and unable to diagnose the problem. I was still charged the $100.
I called Airco and talked to the Service Manager, who fed me a line that 'these systems are designed by Engineers, not plumbers', and 'the best bet is to replace the entire unit', and 'they probably will not honor the warranty because there is no record of annual maintenance'. This is the kind of fear, uncertainty, and derision (FUD) that I would expect from crooked plumbers.
In any case, I hired a different company who's technician was very polite and professional, knew exactly what to look for, worked with Navien to get the part replaced under warranty, and gave the entire system a tuneup. They communicated clearly, gave me up-front pricing for the repair, and did a quick and professional job at fixing the problem.
Sorry, Airco - that is the kind of service I expected out of you. Keep the $100. It will be a reminder next time I need plumbing service, NOT TO CONTACT YOU.
4444 S 91st E Ave, Tulsa, OK 74145
Plumbing Service
James and the crew did a great job of replacing our electric panels. They performed a lot of troubleshooting during this time, brought up other issues in the house, and were able to fix them with no problems. Excellent job
3081 W Albany St, Broken Arrow, OK 74012