Best Septic Tank Services in Toledo OH

I have used Franklin sanitation for years for my basement sewer drain problems. They are quick to respond and do a great job and they are very knowledgeable!

Horrible customer service! Called a couple days ago to set up an appt. They called me back saying they would be there in half an hour. But this wasn't a good time and asked them if they could come on Tuesday. They said great and I would receive a call on Monday for confirmation. Well I never received a confirmation call on Monday. I called again today (Tuesday) and they asked me a bunch of questions that they should have asked when I called initially. Not when I'm expecting them to show up because it turns out that they can't even show up because the homeowner is currently not here. We'll she's not here because she's in the hospital. Which was the whole point of me having a plumber look at the house during this time, so it didn't inconvenience her.

This information about the homeowner would have been great to know on the first phone call a couple of days ago.

I will not use this company ever.

Communication was great, for a day or so. Then they ghosted us on an emergency job at a business for 2 days and we never heard from them again. Beware.

Bill is a man of his word, he quoted me a price and there weren't any hidden charges. He was out to take care of the problem in a fair amount of time and knew exactly what the problem was. I wouldn't think of calling anyone else out to work on my plumbing. Great job! And a Good guy!

What a joke of a business!! I would rate 0 stars, if I could!Talked to them on a Saturday and said he would be out Tuesday to service our hot water heater (that was not working). Never heard from them on Tuesday. Didn't even have the decency to answer the phone when I called 3 different times on Tuesday. Not sure how you are still in business, but you certainly shouldn't be with running a business like that.  

Call Perrysburg Plumbing, much better service and customer service.

I had ASAP come out for clogged drain. Not the most exciting job, but they were super efficient, polite, tidy, and explained everything to me. The communication for scheduling and arrival was what I expect from a company committed to delivering a good customer experience. I would use them again.

I have used Rooter Man several times and was always pleased, until now. One of the workers showed up to unclog a kitchen drain, had issues and left. They were to return the next day. I got a call early that said they would be there around noon. No show, no call. I called around 4:30 and told them to wait until the next day. Again, no show. I called a few times and they would not answer the phone. They did call me  around 6:15 and said they would be there in 15 minutes. I told them I was done with them and not to come. They left me hanging for 2 full days, probably on a job that paid more ? Anyway I can no longer recommend them to anyone. This is now way to do business, especially with a return customer.