Best Septic Tank Installation in Toledo OH

I have used Franklin sanitation for years for my basement sewer drain problems. They are quick to respond and do a great job and they are very knowledgeable!

Horrible customer service! Called a couple days ago to set up an appt. They called me back saying they would be there in half an hour. But this wasn't a good time and asked them if they could come on Tuesday. They said great and I would receive a call on Monday for confirmation. Well I never received a confirmation call on Monday. I called again today (Tuesday) and they asked me a bunch of questions that they should have asked when I called initially. Not when I'm expecting them to show up because it turns out that they can't even show up because the homeowner is currently not here. We'll she's not here because she's in the hospital. Which was the whole point of me having a plumber look at the house during this time, so it didn't inconvenience her.

This information about the homeowner would have been great to know on the first phone call a couple of days ago.

I will not use this company ever.

These guys are great. I highly recommend. First off, I'm a guy that prefers to do things on his own. I grew up that way, I was raised that way and have no problem figuring things out. Until, I couldn't. We all know you can't trust people to do what they say they're going to do and on top of that do it with integrity.

I got Ron,  like the name says, I got Lucky. I didn't get no attitude or BS from what I could tell. He came in, snaked my main sewer line and brought me the bad news of my pipe collapsing. Financially I was and am in a bad spot given the current job market in my field so it was hard to navigate. Ron was very professional and really walked me through everything. I could see if I didn't fix the problem it was going to be a bigger one. I have 3 little kids so have my hands full. I got no time to deal with sewage considering the hazards.  

On top of this I also got another guy that helped him, I don't recall his name but both of these guys got to work and got it done fast. I wanted to mention him because he has my sincere thanks for getting the job done too. Mind you, its the week before Thanksgiving. They didn't finish in the time they said ONLY because they ran into some obstacles as they dug up the concrete from the previous owner repairs. And they wanted to do the job right. Again, no BS because they brought me down and showed me exactly what they needed to do. Its logical and they could easily cover it up with concrete and make it my problem to deal with later. And I think thats what a lot of guys would do unfortunately.

Take it from this review. Don't give these guys a hard time, ask questions, do your research and be respectful and I really believe they'll give you whats fair and some because its about integrity. Ask for Ron. (734) 789-0578 is the number on his business card.  I can say for sure he'll do whats right and fair and inform you on all the ins and outs. Good luck with whatever brought you to this review.

Horrible work Ethics; terrible professionalism ; old dated equipment; his work only lasts a very short time and he does not warrant it;   when u hear this guy's name bill RUN!!

These guys came out to work on a home warranty claim.  Did a good enough job of patching the pipe, but broke the cleanout.  

Called to see if they remembered:

1. They admitted they broke it.
2.  They never told me they broke it when they did.  I had to find it later.
3.  They said because the pipe wasn't the wrong kind of pipe, they knew it would break.  
4.  Said they would not fix it.

Nothing they're saying makes sense.  I hate to leave a bad review, but I would truly never let these people anywhere near my home ever again.  They did a terrible job, broke my stuff, and even though they knew they'd broken it, didn't tell me. Then, when I discovered it, they wouldn't fix it.

I can't think of a way they could possibly be worse.

Avoid if you can.

ASAP Plumbing is the Best! John & his Crew were prompt from the start to the finish. They were honest & quite reasonable in cost. Hopefully we will not need their services anytime soon....but if we do, we will Call them

I have used Rooter Man several times and was always pleased, until now. One of the workers showed up to unclog a kitchen drain, had issues and left. They were to return the next day. I got a call early that said they would be there around noon. No show, no call. I called around 4:30 and told them to wait until the next day. Again, no show. I called a few times and they would not answer the phone. They did call me  around 6:15 and said they would be there in 15 minutes. I told them I was done with them and not to come. They left me hanging for 2 full days, probably on a job that paid more ? Anyway I can no longer recommend them to anyone. This is now way to do business, especially with a return customer.