Best Outlet Installation in Tampa FL
Plumbing Service
They do electric, plumbing, a/c
Very professional, very knowledgeable. Appointment receptionist very polite.
Overall a great reliable company!
Very professional, very knowledgeable. Appointment receptionist very polite.
Overall a great reliable company!
4946 Land O Lakes Blvd, Land O Lakes, FL 34639
Plumbing Service
My family has used Cool Energy's services twice this year. Once for a toilet that wouldn't flush, and the second time to replace 3 faucets.
1) The technician arrived around 3:45, at the tail-end of the window we were given. Nothing unusual about that. The technician evaluated the toilet and also asked to see the additional upstairs toilet and our water softener. He said the toilets (plural, as in including the one that was not clogged) were designed poorly and would always be weak, and that our water softener was broken. What was meant to be a quick unclogging job turned into a 2-toilet-replacement and the installation of a new water softener over 2 days, both days the technician arrived late afternoon and stayed well past 8 PM. The new toilets were installed without being shown to us for approval (luckily they match). I believe we were fleeced on the water softener and that it was upcharged quite a bit.
2) We figured we just had a real sales-y technician and called Cool Energy again some months later, this time to replace 3 faucets and evaluate a leak in our kitchen disposal and to see why our brand-new water softener was completely empty. Cool Energy would not give us a time frame for the technician's arrival, despite us repeatedly saying it was a big job. THIS IS UNACCEPTABLE. The technician arrived at 5PM. The mystery of the water softener was solved. He cut one of the old faucets apart before realizing the new faucets would not fit, leaving us without a functioning sink. He fiddled with the disposal and make the leak exponentially worse, then said the sink was too deep to have a disposal unit even though we've had this disposal for over a decade with no problems. He tried to tell us our water heater had problems too. We sent him away a little after 8:30 PM, this time with a stronger disposal leak and one less functioning faucet. We will be using another service to repair the damage and install new faucets.
The technicians are clearly told to sell, sell, sell; and not giving the customer a time frame for the technician's arrival is INSANE. We even clarified with our technician that yes, this is their common and standard practice.
Will not be using their services again. Stay far away.
1) The technician arrived around 3:45, at the tail-end of the window we were given. Nothing unusual about that. The technician evaluated the toilet and also asked to see the additional upstairs toilet and our water softener. He said the toilets (plural, as in including the one that was not clogged) were designed poorly and would always be weak, and that our water softener was broken. What was meant to be a quick unclogging job turned into a 2-toilet-replacement and the installation of a new water softener over 2 days, both days the technician arrived late afternoon and stayed well past 8 PM. The new toilets were installed without being shown to us for approval (luckily they match). I believe we were fleeced on the water softener and that it was upcharged quite a bit.
2) We figured we just had a real sales-y technician and called Cool Energy again some months later, this time to replace 3 faucets and evaluate a leak in our kitchen disposal and to see why our brand-new water softener was completely empty. Cool Energy would not give us a time frame for the technician's arrival, despite us repeatedly saying it was a big job. THIS IS UNACCEPTABLE. The technician arrived at 5PM. The mystery of the water softener was solved. He cut one of the old faucets apart before realizing the new faucets would not fit, leaving us without a functioning sink. He fiddled with the disposal and make the leak exponentially worse, then said the sink was too deep to have a disposal unit even though we've had this disposal for over a decade with no problems. He tried to tell us our water heater had problems too. We sent him away a little after 8:30 PM, this time with a stronger disposal leak and one less functioning faucet. We will be using another service to repair the damage and install new faucets.
The technicians are clearly told to sell, sell, sell; and not giving the customer a time frame for the technician's arrival is INSANE. We even clarified with our technician that yes, this is their common and standard practice.
Will not be using their services again. Stay far away.
6143 Clark Center Ave, Sarasota, FL 34238
Plumbing Service
Plumbing Service