Best System Maintenance in Saint Paul MN

We had Legend Services do all of the plumbing and heating work with finishing our basement and it came out great. They were on time, very friendly. Left no mess behind, professional. I would highly recommend them to anyone I know.

Everything you could ask for in a great service company. John gave specific detailed feedback, weighed the costs and benefits of what actions to take, showed commitment to customer satisfaction and feasibility in price and functionality, and I got to learn plenty of baseline information about the specific problems that were occurring on my unit so I know why decisions are made.

Their work is excellent.  BUT their customer service is lacking.  The invoice does NOT state that you will be paying for their travel time.  Nor does it state that you will be paying for their lunch breaks.  Again, the work is excellent, but the customer service leaves something to be desired.

True professionals, the sales crew doesn't try and sell you what you don't need! Used them three times and won't go anywhere else!

We are SO HAPPY we called H2C Heating, Cooling, and Plumbing for a second opinion on our malfunctioning older boiler!  We originally called the people with all the billboards in & around NE Mpls - they came away with Inform customer to replace boiler it's not worth putting over $3000 into it.   Well, I just had this niggling feeling that something was not right about this - ended up finding a recommendation on the Facebook page North House for H2C -- $290 later we are up & running with heat throughout the house! myH2C.com

Actual installation process of new HVAC system was fine. However, he was supposed to submit a $450 rebate for us- never did or said he did and maybe used the wrong number. I have now reached out to him in every way possible with no response. My texts to him make it seem that he has blocked me. So that sucks. Michael, if you see this, all I need is the info for you so I can submit it myself and get the $450 back that is owed to me based on our agreement, what I paid and what you said you would take care of.

Totally unprofessional to ghost people like this.

This was a good experience. The guy who came (Joe) was really a super guy and he did a good job. Cleaned up after himself and explained everything he did. I need a reliable plumber in the rolodex and I will call this company again. The price seemed fair for the work he did and better quote than I got somewhere else.

If you can line up Hovde for whatever plumbing work you have, you'll be in good hands. These folks are honest, helpful, and do great work. It's a family-owned business, and they clearly run their business with pride.

I had McQuillan come out for an annual check on my boiler system (new in 2011). The tech quickly stated that my flue was reading over 500ppm of CO (I never saw the readings). He said there was no chance of repair and that the only solution would be to turn the heat off immediately and to send a salesman out to quote me for a new boiler. This tech made multiple appeals to the safety of my family and essentially used these scare tactics to believe I needed a new boiler. I had multiple CO alarms in the boiler room that had not gone off. Quote for a standard efficiency boiler came out to over $14,000! I made a few calls and quickly determined that this pricing was several thousand higher than it should be.

Thankfully, I decided to have a second opinion come in for a new boiler quote. When that second company came in, he said that I absolutely didn't need a new boiler. Instead he recommended that a tech come out and do a proper check and maintenance. When the second tech came, he not only confirmed that I didn't need a new boiler, but also showed me that the flue was actually only reading 20ppm (totally normal). He confirmed to me that his measuring equipment had just been sent in for calibration in the last two weeks as well. He did clean and make some minor adjustments to get the reading down to 6ppm of CO.

All of that to say, I do not trust McQuillan nor their ridiculous pricing. Do not be enticed by their $69 check up as they will use it as an opportunity to scare you into buying something completely unnecessary for much much more.

Called to make an appointment. Booked it for June 6.  Called to confirm and they didn't have the appointment. ok I just have had he wrong company I thought to myself.  They immediately called me back to say they had a new system and some apts weren't transferring and they would be there between 8-12  ok cool I can deal with that.

I get a text msg (picture attached) the night before saying they would be there between 10-1130. Cool! Narrowed down time.

Strike one: they're not there by 1140. I call the main office and they said he's finishing up with another appointment.

Strike two: I say ok will be be here by noon?  I got a text last night saying he would be here by 1130!  No they said. The system is sending them out and shouldn't be. Your window goes til 1230.  By 1 I asked ?  They can't confirm and asked if I can reschedule.  No thanks. If your company can't keep on schedule and has a messed system that says all I need to know about your service.your  time is money. So is mine and I'll be giving mine to a company that has working scheduling systems and technicians who keep their time slots.

Strike 3 Apollo. You're out.

Responded quickly and when they said they'd be there. Courteous and quick with job snaking 35' of pipes leading from kitchen sink. Great deal; would definitely rely on them again. Thanks, Mark!

I recently contacted this company for a quote to install a kitchen faucet and garbage disposal as a surprise for my son and daughter-in-law in Chaska, MN.  I was uncomfortable that they would not share any cost information over the phone and they had a $60 fee to come out to determine the cost of the job.  I decided to give this company a try because of the positive reviews.  The plumber who came out was a very nice as was the secretary I talked to when I called the company, however, the quote to do my job (even though all I needed was labor since everything else was provided) was $700!!  I nearly had a stroke as I had just had a faucet replaced in my own home near Red Wing, MN for $45.  I called to complain and they did waive the $60 fee but this is a bad business practice.  I ended up getting this done by Home Depot for $268.

I made an appointment for an install of a new under mount sink in the bathroom. The first appointment was delayed by several hours and the company finally cancelled it. I made a second appointment and it was delayed by an hour after the time window, but the plumber did show up. He was polite, masked, and put booties on. I explained we needed the sink replaced and when he saw it, he said, Oh, it's an under mount. I asked him to give me a quote before he started the work, and once he finished punching in all his numbers, he said, that'll be $999.00...with a straight face! I even had the replacement sink! I could buy a new vanity with granite top for about the same as his quote. Either he didn't want to do the job, or HomeWorks prices are meant to take advantage of unsuspecting homeowners. I paid nothing because I had negotiated waiving the service fee because the first appointment was cancelled. I also had an AC tune up scheduled ($31 special) for a few days later and realized I might end up with a $300 tune up, so I cancelled. HomeWorks does, however, have really good software and you'll get lots of email and text reminders.

No idea of the quality of this service as they never showed up for my scheduled tune up appointment. I waited over 2 weeks for an appointment and when the person didn't show up I called them.  First I was told I had the wrong date. I did not have the wrong date.  They called me back and said they had to reschedule my appointment but had FORGOTTEN TO CALL ME.  We had cleaned out the furnace room and were awaiting the results of the inspection to determine if we could do another home improvement or if we'd need a new furnace in the near future.  They REALLY caused problems for us by doing this!  I wouldn't waste my time with this company as they are obviously unreliable and have little concern for anyone's schedule other than their own. There are better providers out there who will put their customers first.

Really disappointing. Booked these guys for a specific day and time as we needed the job done in a tight window. They contacted us just a couple of hours prior to the appointment to let us know they couldn't make it (decided to prioritize other jobs over ours). Their only option for still getting the job done that day was an evening appointment - at 2-1/2 times the cost. When they weren't willing to budge on price for a situation they caused, we decided to move onto another contractor.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency job done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with.

Cody in Roberts is our go to plumber now.

I called Friday, September 21 for washing machine shut off valve replacement. We have to have the main shut off for 4 days because they are leaking. They couldn't come the same day even though their website says same-day service. They scheduled me for Monday, September 24 between 9 and 11. I received a reminder on Sunday. They called at 9:30 on Monday to say that they can't come because they received a number of water heater replacement calls over the weekend. Even though my call was prior to those, the water heaters are apparently more important than my service. Water heaters must be more lucrative. Nothing I could say would get them to come out today. Crummy service. Will never call them again. Richfield Plumbing will come ASAP.