Best Plumbing Installation Or Replacement in Sacramento CA
Plumbing Service
I had previously used him for resetting a leaking toilet in one of my bathrooms so was hoping for this next project to go as seamless. I messaged a picture and measurements requesting an estimate for a 7x7 resin shed I needed assembled. His rate was higher than several others, but I figured if I wanted it done correctly I wouldn't go with the cheaper companies. He also mentioned that he has done several of these assemblies. After mentioning I was a repeat customer, he ended up taking $50 off his quoted range so final price was $400. I scheduled with him for his next available appointment the following weekend.
He arrives one hour late (original eta 9-10a but arrived at 11a). At 9:13a he hadn't arrived so I reached out to him, he replied saying he was at another Client's walk through and was running late. I found it odd that he didn't even bother to let me know. This is where the lack of communication started.
He arrives and seems surprised that the shed is a big one. I show him the existing concrete pad where the shed is to be assembled and placed. I let him get to work. Again, I found it odd that he appeared surprised when I had provided all detail and sizes during the estimate request from the beginning. He also mentions later on it's a two man job which leaves me wondering why he said he has done these before. Certainly he would know then.
3.5 hrs later he was done. I went to check out the shed and tested the doors. Immediately I heard the door scrapping on the concrete and saw the doors were offset and did not align properly. I started to inspect the doors to try and figure out what the issue was. I also started checking the locks and handles. Next issue I noticed is there was a lug nut wrench adapter stuck to the back of the door handle. He then tells me passively that he can't get his tool off, it's stuck. At this point I go back to the door issue and he tells me that because it's larger than the concrete pad, the surrounding pavers would need to be leveled in order to level the shed to resolve the door alignment issue. I was shocked that he wouldn't mention the issue BEFORE proceeding with the assembly. No communication at all. If this issue would have been brought to my attention I could have then made a decision to fix and level the pad out before the shed was placed there. During this time he keeps assuring me it has nothing to do with his workmanship. I tell him I'll contact the manufacturer and if there's an issue I'll reach out to him. I assumed he would say sure, if there's any issues I can take a look. No, he just confirmed again that it has nothing to do with his workmanship. I immediately got the tail light warranty vibe which is never a good sign. I then go back to the stuck tool issue. I politely told him I would prefer to not have him leave his tool handing off the back of the handle and if he needed a wrench I could see if I hand one he could use (he showed up in a small sedan not a work truck so I thought maybe he was limited with tools). Before I could finish my sentence he sighs UGGGGHHHHHHH and he huffed and puffed walking away back to his car. At this point it I was not happy. I was paying him over $100/hour and he was being super rude and did a shoddily job. He then returns with a can of lubricant spray and a tool. He sprayed it and slipped his adapter off within 15 seconds. I wasn't surprised, he lacked any type communication or effort to do the job correctly.
If he would have communicated properly from the beginning and warned me of the leveling issues I would have been more than happy to pay him an additional rate to add some pea gravel or sand under the pavers or to even return another day. Now I have to pay someone else to move the shed and level the area out. Hopefully that fixes the door alignment and gap issues as I would not want to contact him again. Customer service, communication and common courtesy are non-existent.
No tip or no further work from me. I just hope I don't have any further issues down the road ( leaks).
He arrives one hour late (original eta 9-10a but arrived at 11a). At 9:13a he hadn't arrived so I reached out to him, he replied saying he was at another Client's walk through and was running late. I found it odd that he didn't even bother to let me know. This is where the lack of communication started.
He arrives and seems surprised that the shed is a big one. I show him the existing concrete pad where the shed is to be assembled and placed. I let him get to work. Again, I found it odd that he appeared surprised when I had provided all detail and sizes during the estimate request from the beginning. He also mentions later on it's a two man job which leaves me wondering why he said he has done these before. Certainly he would know then.
3.5 hrs later he was done. I went to check out the shed and tested the doors. Immediately I heard the door scrapping on the concrete and saw the doors were offset and did not align properly. I started to inspect the doors to try and figure out what the issue was. I also started checking the locks and handles. Next issue I noticed is there was a lug nut wrench adapter stuck to the back of the door handle. He then tells me passively that he can't get his tool off, it's stuck. At this point I go back to the door issue and he tells me that because it's larger than the concrete pad, the surrounding pavers would need to be leveled in order to level the shed to resolve the door alignment issue. I was shocked that he wouldn't mention the issue BEFORE proceeding with the assembly. No communication at all. If this issue would have been brought to my attention I could have then made a decision to fix and level the pad out before the shed was placed there. During this time he keeps assuring me it has nothing to do with his workmanship. I tell him I'll contact the manufacturer and if there's an issue I'll reach out to him. I assumed he would say sure, if there's any issues I can take a look. No, he just confirmed again that it has nothing to do with his workmanship. I immediately got the tail light warranty vibe which is never a good sign. I then go back to the stuck tool issue. I politely told him I would prefer to not have him leave his tool handing off the back of the handle and if he needed a wrench I could see if I hand one he could use (he showed up in a small sedan not a work truck so I thought maybe he was limited with tools). Before I could finish my sentence he sighs UGGGGHHHHHHH and he huffed and puffed walking away back to his car. At this point it I was not happy. I was paying him over $100/hour and he was being super rude and did a shoddily job. He then returns with a can of lubricant spray and a tool. He sprayed it and slipped his adapter off within 15 seconds. I wasn't surprised, he lacked any type communication or effort to do the job correctly.
If he would have communicated properly from the beginning and warned me of the leveling issues I would have been more than happy to pay him an additional rate to add some pea gravel or sand under the pavers or to even return another day. Now I have to pay someone else to move the shed and level the area out. Hopefully that fixes the door alignment and gap issues as I would not want to contact him again. Customer service, communication and common courtesy are non-existent.
No tip or no further work from me. I just hope I don't have any further issues down the road ( leaks).
Sacramento, CA
Plumbing Service
Ask for Joe! This team is great!!!
He was awesome and helped up fix our gas dryer issues. We called them and they came same day! They provided excellent customer and professionalism. They fixed our issues so quick.
I would HIGHLY recommend this team for your plumbing issues!
Thank you so much Joe Rippley!
He was awesome and helped up fix our gas dryer issues. We called them and they came same day! They provided excellent customer and professionalism. They fixed our issues so quick.
I would HIGHLY recommend this team for your plumbing issues!
Thank you so much Joe Rippley!
4625 Ottawa Ct, Rocklin, CA 95765
Plumbing Service
These guys are GREAT! We clogged our garbage disposal with grease (note to self) and they responded very quickly and were reasonably priced. Ivan was fantastic and recommended future services as well as explaining what he was doing. We will be back!
Sacramento, CA