Best Water Heater Installation in Plano TX

I'm so glad I went this company. They are professional, punctual and simply fix what needs to be fixed. They wont try to scam you.
This company delivers fantastic customer service. I will always recommend them!! Thank you Smith and Son's!! You're the best!!

Not sure why the reviews are so great. First off, they do charge a service fee to come out unlike a previous reviewer states. They inspected the problem and told me what would need to be done, which I already knew. Wrote up what would need to be done in his car and never came back to discuss with me. I had to go chase him to ask followup questions. I called back to discuss an alternative option and left a voicemail and never got a call back. Obviously not eager to earn my business for the job.

Absolutely horrible, took off from work for an appointment with their plumber and did not show up.  They claim their scheduling system did not work.  Very disappointed.

The Good Fellas provided great service! Reached out for clogging issues and The Good Fellas came out quick to fix our issues and were very professional. Highly recommend!!!

I do NOT recommend this company at all!  The lack of customer service is beyond unacceptable.  I will not type a lot just read the texts and you can verify the phone number as being there's with screen shots attached.

Water heater install today was flawless. He even corrected sloppy work from other plumbers (replaced my drain pan and fixed the water line connections) to avoid flooding my attic. Details like that make all the difference and give confidence that the job is as done right. I appreciate Jeff and the fantastic job he did today. He eared my business for life.

Called Legacy Plumbing based on high ratings on Angie's List.  Dispatcher told me someone would be out the following day, which was acceptable.  The dispatcher called me later in the day to tell me someone was available in the next 30 minutes, and could I accept the appointment.  I was able to have Kelly come to replace a couple of 20 year old valves, and was very pleased with the service.  Kelly was very professional, and completed the job as requested and cleaned the work area once done.  Kelly also assisted me with attaching the valves to the new sink we purchased.  Kelly left me his card and told me to call his cell phone directly in case we run into any problems.  This will be the only plumber I will call in the future.  Highly recommended.

Rey was terrific! On time and very courteous. A very professional man. He fixed an ongoing problem causing my kitchen sink to back up. I'll definitely keep his contact info handy. It's impossible to find a skilled plumber with fair prices. After renovating homes for 20 years, we learned that good plumbers were the most difficult to find. I'm so glad I found you, Rey! Thank you!

These guys were honest!  They actually charged less than originally quoted because they found a less expensive option.  Plus, they were able to come out right away.

Flexible, fair priced and good work. They were able to address (multiple)issues  quickly and resolve in two hours. Will use again.

I would love to have reviewed the service itself, but I did not receive it.

I called Lex's on Thursday, December 13 and spoke to a very polite woman about a few plumbing issues.  She noted the details of my issues and suggested that one low water pressure issue in our master bath may be the result of filter.  She gave me an estimate for filter replacement, if that did indeed turn out to be the issue.

I gave my name, phone number, and address and was told that a tech would be out on Monday, December 17 between 8-10 and that they would call me before hand.

Monday rolls around, no call and no tech.  I call Lex's back, and they have no record whatsoever of me calling.

I am not crazy - I only use my cell phone for calls, and did NOT call multiple plumbing companies.

How does this type of thing happen?

good:  They got me in fast
           They showed up within an hour of the appointment
           The problem is not as bad as it was.......
Bad:    They charged me more than double the going rate for what they did
           They had to come out a second time to get it fixed - the second guy ran the water for 10 minutes twice - with a 4 minute break in the middle.  He called that running for 20 minutes.  It is at 10 minutes when the shower starts backing up again - not as bad as before, but for double the cost, I would expect it to be FIXED.  The second guy didn't really want to do what was needed work wise.  He was polite.  
           They start out with what they could break, and suggest you wouldn't have any problems if you replace your cast iron piping to the tune of about $75,000..........they said they wouldn't want to do the work that would be needed to do it best, they would probably do an easier for them job which wouldn't be quite as good.

Worst:  They said they never warranty their work.  
The shower was stopped up, now it just backs up........I would not call this fixed.  
I have to say that I don't trust the guys that came out.  

Would I use them again?  No.  Not ever.

Casey fit me into their schedule the next day to replace my garbage disposal. The guys were professional and completed the job in under an hour. For the very reasonable cost Casey quoted, I didn't even consider replacing it myself. I will definitely use A2Z again.

What a fantastic experience!

They were able to fit us in same-day and even called us when they had an earlier opening than originally thought. The guys were so polite, so professional & so honest.

We had an upstairs toilet that was leaking so they guys checked it out, were thorough & then gave us our options with their suggestions. They ran all the tests, diagnostics & such and found the issue. We were wondering if replacing the toilet would help & they honestly told us they didn't think that had anything to do with it, which was so honest & helpful!

They told us what we could do to fix the issue or said they could do it for us. We opted to have them do it as there were some work-arounds needed based on how the original owners built the bathroom.

They were amazing & warranty their work for a year!

Absolutely terrible please do not waste your time and money using this company. This company serviced my home for a small leak on my faucet. They have been hlout two my home 3 times. The first two times they came out they made the situation worse the sink was flooding so bad that the water had to be turned off. Keep in mind the plumber didn't tell me that my shut off valve for that sink was broken until after the third visit. So we had no running water in the house for more than a day. After the visit i was told purchase a new faucet and fix it beg of following week. It's been two weeks since the beg of process and still no remedy. I called today very frustrated they were more interested in covering io for themselves then trying to take care of a client. PLEASE DO NOT WASTE TIME MONY HERE. I now have I start he process with a new company.

.Greedy company, greedy company ,greedy company. After i wrote on YELP the  review ,manager called me to justify what they charged me and  told me excuses about the charges .As i understood, the company policy is :the money first ,the clients :milch cows.