Best Drain Field Inspection in Philadelphia PA
Plumbing Service
Technician was 5 star, courteous, thorough, competent. The problem is the company needs more like him because they failed to meet 2 service windows -- the first day they never made it despite repeated assurances when we called they would be there by 4pm...never made it, next day window 12 noon to 4 pm, again repeatedly assured that would happen, arrived about 530pm.....all while the drain would back up if used....,
9216 State Rd, Philadelphia, PA 19114
Plumbing Service
Zoom came to repair our sewer line in June 2021. It is now June 2022 and we are still working and paying to fix the damages they caused. The technician was polite, however, there were many issues with the work. In addition, management was extremely unresponsive.
1. They put the cleanout underground right in the middle of our walkway. The clean up was under our torn up walkway, that Zoom had to rip apart and that we are required to fix ourselves. Putting the drain underground was great and a huge help. We were told they messed up and it was an accident that they put it under the walkway. This is a major inconvenience if we ever need to dig it up.
- after many phone calls and emails, Zoom did in fact come out and moved the drain
2. Our electricity to the pool was completely ripped apart. We were told this is very common and happens often by the technician. We had to pay an electrician to come and run new electricity to our pool so we could have a working pool.
3. During the work, our underground corrugated pipe that drains our gutters into the backyard was torn through.
4. They completely ripped up our entire back patio, without giving us warning that they were going to do so.
After many calls, Zoom only took off 2,800 from our bill. However, we have spent more than double that repairing all the damage they have caused. We were extremely disappointed with their work and would not recommend them to anyone.
1. They put the cleanout underground right in the middle of our walkway. The clean up was under our torn up walkway, that Zoom had to rip apart and that we are required to fix ourselves. Putting the drain underground was great and a huge help. We were told they messed up and it was an accident that they put it under the walkway. This is a major inconvenience if we ever need to dig it up.
- after many phone calls and emails, Zoom did in fact come out and moved the drain
2. Our electricity to the pool was completely ripped apart. We were told this is very common and happens often by the technician. We had to pay an electrician to come and run new electricity to our pool so we could have a working pool.
3. During the work, our underground corrugated pipe that drains our gutters into the backyard was torn through.
4. They completely ripped up our entire back patio, without giving us warning that they were going to do so.
After many calls, Zoom only took off 2,800 from our bill. However, we have spent more than double that repairing all the damage they have caused. We were extremely disappointed with their work and would not recommend them to anyone.
Philadelphia, PA