Best Electric Furnace Repair in Omaha NE

I called the Todd Valley office yesterday morning as I realized I had no heat and freezing weather was approaching soon.  Despite a busy schedule, they were able to quickly dispatch a really knowledgeable and helpful technician (Mike!) who was able to figure out what was going on.  Unfortunately there were MULTIPLE issues affecting my house, including a lack of sufficient power (which is shockingly necessary to run a furnace!), a clogged drain and more (super fun day).  

Within a few hours I had power, heat and a clear drain.  Mike was so great.  I now have a very trusted person nearby.  I think these guys are great!!

So this is a tough one for me. We had a random water stain in our ceiling that kept showing up, growing then going away, so we thought we should bring in a professional before we started tearing up the ceiling (which is painful when you have textured finish.) Eyman was quick to schedule, they were on time and didn't try to abuse me on my limited knowledge of plumbing to rack up an expensive bill. These are all the pluses. On the down side, it wasn't an emergency call, they were only in my house for about 13 minutes (said our problem wasn't about the pipes), and still charged over $120. I know there's a minimum fee, but it's tough to pay that with zero resolution and less than a 1/4 hour in the house.
So I'm giving a four star review, cuz I'll probably call them back in the future for any other issue, but I can't go five-star based on not giving a guy a break for what amounted to looking at the ceiling and roof and saying, Not a plumbing issue.

Can I give 0 stars?  This is the second time we've had Burton out for an estimate. First was a leaky shower drain which they quoted us $600 to fix that only required some silicone caulk.  Yesterday we had them come out for a noisy furnace blower and the cheapest fix they offered was $675 but they recommended the $1500 fix for the housing that supposedly needed replacement. We got rid of them pretty quickly and had someone else (non affiliated) come out who does side jobs. He fixed the issue for less than half the cheapest estimate and told us there was nothing wrong with the housing.  We won't give them a third chance!  We have a company credit card that we were wanting to use for the repair but we couldn't justify the added expense and would rather scrape our pennies together for awhile.

Called their office 5 times in four weeks, talked to office staff who told me the technician's make their own schedules. Never could get so much as a call back to tell me they're busy, let alone schedule an appointment. Worst way to run a business ever. Would not recommend to anyone.