Best Electric Furnace Repair in Omaha NE

I called the Todd Valley office yesterday morning as I realized I had no heat and freezing weather was approaching soon.  Despite a busy schedule, they were able to quickly dispatch a really knowledgeable and helpful technician (Mike!) who was able to figure out what was going on.  Unfortunately there were MULTIPLE issues affecting my house, including a lack of sufficient power (which is shockingly necessary to run a furnace!), a clogged drain and more (super fun day).  

Within a few hours I had power, heat and a clear drain.  Mike was so great.  I now have a very trusted person nearby.  I think these guys are great!!

I requested a service appointment.   i let the serviceman know I commute out of town for work so I would be coming home early to meet him.  He left a message canceling the day of.   Rescheduled, giving benefit of the doubt.  Once again, left work early to commute home to meet him.  No show!  Pretty ridiculous!  Do not use this company.  No regards!!!

After having  an appointment for 2 months for a cleaning, they called today, the day of the cleaning, to say they have to reschedule for another month. I get that the heat puts them behind, but when I question the fact that we have been scheduled for two months, I was asked rudely if my a/c was working. So again, I get that the heat puts them behind, but 2 months, now 3 months just tells me they are understaffed or over booked. I was informed by their employee that basically everyone is backed up and if we think we can find better service in Omaha, go ahead. I guess challenge is accepted. Shouldn't be to hard to find better customer service.

Called their office 5 times in four weeks, talked to office staff who told me the technician's make their own schedules. Never could get so much as a call back to tell me they're busy, let alone schedule an appointment. Worst way to run a business ever. Would not recommend to anyone.