Best Electric Furnace Installation in Omaha NE

I called the Todd Valley office yesterday morning as I realized I had no heat and freezing weather was approaching soon.  Despite a busy schedule, they were able to quickly dispatch a really knowledgeable and helpful technician (Mike!) who was able to figure out what was going on.  Unfortunately there were MULTIPLE issues affecting my house, including a lack of sufficient power (which is shockingly necessary to run a furnace!), a clogged drain and more (super fun day).  

Within a few hours I had power, heat and a clear drain.  Mike was so great.  I now have a very trusted person nearby.  I think these guys are great!!

I got a call at 11:40 telling me the driver would be at my house within 20 minutes. The window I was told was 8 to 1230. So far, they have met expectations.  The driver/plumber I talk to seem polite. The vehicle pulled up at 12:13 . I have a male dog that was abused by his previous owners so I gave the plumber a dog treat to give to my dog and he was very helpful / wiand my dog was calm afterwards.  The guy was talkative and also able to do work at the same time. He was in and out within an hour. His name was Tom, an older gentleman and I would definitely ask for this particular technician if I use this plumbing company again.

My husband's Mother, who is 84, had an issue with her main line drain.  She called Burton at 10 am.  My husband went over to her house, taking time off from work, to meet the plumber.  Well, it was 6:30 pm before they even pulled into the drive.  

After a bit of haggling and the guy walking all over my Mother in Law's house, he proclaimed that the upstairs hall bathroom had toilet lid that was cracked and this was a hazard.  We needed to replace the entire toilet immediately.  He had two in his truck and the first one was his cheapest and it costed only $711.00.  The better one had a cost of 771.00 installed.  Then he would need to clear the main line, and he wanted to stick a camera down the line to see what was blocking it.  Also because it was after hours he was going to need to charge us for an after hours call.  What???!!!  First off it was his fault for being late, not ours.

After much discussion, and him pressuring also to have us sign up for their Service Plan, we came to an agreement.  He was going to change the inner workings of the toilet in the hall, and clear the main line drain.  This costed 729.00 and took him almost 4 hours and he is insisting on coming back tomorrow with his supervisor.  Great more time off and waiting.  I think we are gonna decline his coming back and call another plumber.  We are in the wrong business.  What do they think we are the Government?

He also spent 25 minutes in his truck with my Mother in Laws Debit Card.  I think I will be watching every transaction everyday!!

BBB here we come!!!

Be forewarned!!!

Called their office 5 times in four weeks, talked to office staff who told me the technician's make their own schedules. Never could get so much as a call back to tell me they're busy, let alone schedule an appointment. Worst way to run a business ever. Would not recommend to anyone.