Best Wiring Installation in Milwaukee WI

Great experience with Jason,he went out of his way to help with a problem another contractor left me with.highly recommended!

I'm sure the technicians do good work, but I didn't get that far. I called a week in advance and was told that they wouldn't be able to get someone to my house the next Monday at 8 am. I prefer the first slot, as a I work from home and have a hard time with arrival windows, since I generally have meetings during the day and may not always be available to let a technician in and talk them through the issue.  I received a confirmation call the Friday before and assumed we were all set.  I was never told that the technician would need to speak to me on the phone prior to them being dispatched to my home.  So when it was 5 minutes past 8 and no one had arrived I went to check my phone and noticed two missed calls.  When I returned the call to the office, I was told because I didn't answer my phone the technician was dispatched elsewhere.  When I asked if the customer service rep when that would be, her response was I don't know.  Obviously, I was counting on someone being at my home at 8am, so I was upset.  I told the rep that I was never told that the technician needed to speak to me and her response was we always tell you that they will call 15-20 minutes prior to their arrival.  I told her that I assumed that was just a courtesy, letting you know that they were on the way and that if I needed to speak to them in order for them to get sent to my house that I should have been informed of that.  The rep then responded very sarcastically I will dispatch the next technician that I have available and they will call 15-20 minutes before your arrival, AND YOU WILL NEED TO SPEAK WITH THEM PRIOR TO THEM BEING DISPATCHED.  Needless to say, I cancelled my appointment and will be getting my work done by a competitor.

This was my bi-yearly checkup. As usual, Wayne, Nick,and Jim were great. Came in did their job, explained all, and repaired what was necessary.
Hartlaub has wonderful employees from the front office to the technicians.