Best Emergency Services in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

I had an underground pipe leak, and I did not want to dig up the floors. They installed pex through the attic, and I saved the cost of tile and wood flooring having to be replaced. The staff member working on the job was professional and very diligent in his work. We have had no problems since the work was completed, and I feel confident the work was done right.

Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently. We had to have the condenser and exchanger replaced on a 5 ton unit.  There were very few options for repair due to the R22 system.  Thanks!

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

Our plumbing has been backing up from using the washer, washing dishes, etc. Have been dealing with other plumbers sent by the rental agency untill they called Les, he fixed our problem quickly, explained the problem and how he fixed it. Tured out to be roots had found their way in the line due to a weak cover. I can't thank him enough!

My heater motor went out.  I was expecting to wait a few days until someone could come and fix the problem.  I called late in the the day to set up an appointment and they said they would have someone come out the same day to change the motor.  I have always had good service from Joe Rushing.

Just beware- they will not even give you a general estimate over the phone (should have been my first clue). Walked in the house and said,we have to climb on the roof and that will be $175.00. Took them 7 ( yes7) MINUTES, and then of course we can't warranted it.  When I questioned him I was told several different reasons and then we don't warranted it unless we don't find anything.  Really!  They did reduce the price to 125.50.  I am thankful for that.

We always call Gibson for our plumbing needs. Richard is a very skilled plumber and always fixes our issues quickly. This is a great business for plumbing needs.

I have choice warranty and from the looks of it he's done this exact same thing before my AC is not working correctly. He came out said that it needed to be replaced first he said it was under full. I needed more than he said it was over full, and it has an obstruction in it that somebody must've caused he sent that in home choice refused to pay the claim Which I'm not worried about replacing the AC but being accused of doing something to my AC is not correct when he was the last want to service it about a month ago. He was also four hours late without a call or anything that they were going to be late Very unprofessional. No if you have choice home warranty, he will deny your claim and charge you $85 if it needs to be replaced if it's just a repair he'll go ahead and take your $85 and charge them. He's there to save them a lot of money not help the homeowner.

I was quoted a job through this company. I have used them before and had no prior issues. When I received the written quote it was substantially more than was originally quoted. When I called about it I was laughed at and told that Mike was a stand up guy, that he would never tell me a different amount amount and that I misunderstood. They made me feel like I was at fault. That I misheard. I think I would have hear such a difference in pricing. They made me feel low. Like I did not matter. Like my services did not matter to them. Even recommended that I find someone else to do the work. I asked if they could break down the estimate for me so I could see where the addition amount would be going towards and they said that they would not do that. That is was by the job not broken down. I don't understand how a job can be quoted and estimated if it is not broken down? How do they know what everything will cost? Just throwing numbers out there with nothing to back it up with. I gave never received a quote in my life that could not be broken down and also being laughed at for asking was cruel. I understand that Mike is a good guy. He is perfect. Has never made a mistake. But he is human. Everyone makes mistakes. Instead of owning up to that mistake and apologizing I was the one blamed. Bad Customer Service. Especially during a time when it is about to freeze and we are left without gas. Zero compassion and zero honesty.