Best Emergency Services in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

I had an underground pipe leak, and I did not want to dig up the floors. They installed pex through the attic, and I saved the cost of tile and wood flooring having to be replaced. The staff member working on the job was professional and very diligent in his work. We have had no problems since the work was completed, and I feel confident the work was done right.

Duncan Heating and Air has been a true lifesaver for us amidst the scorching heat wave in West Texas. Their prices were incredibly reasonable, and their communication was top-notch. They swiftly addressed the necessary repairs without pushing any unnecessary add-ons on us. Their focus was solely on fixing what needed to be fixed, and they did so efficiently. We had to have the condenser and exchanger replaced on a 5 ton unit.  There were very few options for repair due to the R22 system.  Thanks!

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

Our plumbing has been backing up from using the washer, washing dishes, etc. Have been dealing with other plumbers sent by the rental agency untill they called Les, he fixed our problem quickly, explained the problem and how he fixed it. Tured out to be roots had found their way in the line due to a weak cover. I can't thank him enough!

I had Joe Rushing Company come give us a quote for work. The plumbers are super nice but the office staff is HORRIBLE!!! Just HORRENDOUS!! I feel bad for Joe Ray Rushing who built this company up & retired only to leave it in such incompetent hands!  They called me for a payment they said I owed and acted like I was trying to cheat them. I had no clue a bill was due and can't figure out why they didn't collect the day they came out. They charged me $100 to use their cameras. I paid but no way in hell would I use them! Joe Ray you need to fire your staff and get competent help and ones that aren't so RUDE!! They are ruining your business. They wanted to charge $17,000 to fix stopped up drain. I got it fixed by Pro Flow for $86

There's a reason this place has 1 star, go use Best Value Plumbing instead, they are way cheaper and they make sure that they can't do anything else before making it into a big job. I called Roto-Rooter at the suggestion of a friend and they came out and it took 5 minutes saying I had a clog, the toilet clogged again a week later. I called them back and they came out and only then did they remove the toilet and chip the toilet and run a camera down to check. I was quoted $1800 to fix the issue. Why didn't they catch this issue the first time around? Why didn't they take out the loose phalange the first or second time they were here? I now have spent over $200 for them to do nothing but chip my new toilet and blame that on me.

After I called Best Value Plumbing and they checked it out, with a $1200 quote over the phone and keeping it at that after checking it out, I called the owner Sean at Roto-Rooter and he said he couldn't beat that price and would have to charge me for today. I said well how much since he chipped my toilet and he said nevermind and then got pissed when he thought I hung up. He then called back and said that the toilet was lose and that's why his guy dropped it and it chipped and that id still need to pay the $135.50 for today. I will pay this but let it be known that I will never ever use Roto-Rooter for any reason. I only got a second quote after hearing from people that I was being charged too much, I'm just trying to save some money and that's not a crime.

The guy came back today to collect the $135 and I texted him a coupon. He told me that coupon wasn't theirs and that I could only use one once a month. When he arrived he says that it wasn't the right coupon and that they were Mr. Rooter and it was a different franchise. I gave him the $135 reluctantly and told him to get off my property. He said I was lucky he was at work.

Update: Best Value Plumbing completed the job without having to jackhammer my floor. So thankful that I didn't stick with what Mr. Rooter said to do, I'd be out $1800 and I'm sure they would've figured out something else to add to that price.

The staff is great at doing HVAC replacement, plumbing and gas-related work. Let me be clear about this. I would hire *the crew* no matter where they worked anytime. They work hard and get the job done right. I love my system and their work has been pristine. If it were just the crew I was rating here, it would be a 5-star rating.

What I didn't like was:

* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work

* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)

* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.

* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.

It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.

In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.

If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.

I have choice warranty and from the looks of it he's done this exact same thing before my AC is not working correctly. He came out said that it needed to be replaced first he said it was under full. I needed more than he said it was over full, and it has an obstruction in it that somebody must've caused he sent that in home choice refused to pay the claim Which I'm not worried about replacing the AC but being accused of doing something to my AC is not correct when he was the last want to service it about a month ago. He was also four hours late without a call or anything that they were going to be late Very unprofessional. No if you have choice home warranty, he will deny your claim and charge you $85 if it needs to be replaced if it's just a repair he'll go ahead and take your $85 and charge them. He's there to save them a lot of money not help the homeowner.

Worst service I have ever received as a customer for any service or product and would leave zero stars if I could.   The service man came out to my house to repair my hot water heater.  I was yelled at, cursed at, hung up on twice.  The service man was very rude, very mean with an anger problem.  He knew what he was doing, but a customer should never be treated like I was.  This service tech should not be dealing directly with customers.