Gibson Plumbing, Heating & Air Conditioning

Absolutely do not use these guys. I had a sewer line stopped up they came out and looked at my sewer line and told me I didn't have any cleanouts. That there was no way they could clean out the line and it would have to be replaced. They quote me 2000$ plus 500$ for a clean out. The day came to replace my line and low and behold a clean out appeared. So the scoped my line they found that my pipes were full of roots and the only way to really fix it was to replaces them. They tore up my backyard and using a small track driven backhoe and replaced my line. After the were finished the bill was 2400 for the job , I ask the guy who did the work why they charged me for a clean out they did not replace and he said they didn't the job just took longer then they expected.

Here it is 7 months later and I am having the same trouble. I called on a Sunday and got there on call service and with in 10 mins Gibson call me and even though the guy putting in the line told me I would never have this issue again it would be 149.00 plus what ever it took un stop the line.

Absolutely do not use Gibson Plumbing

The Guy that gave the estimate was professional, kind, and knowledgeable. We called to get an estimate for a new a/c unit. He came on time and completed the estimate within 15 minutes. We sat and discussed prices and finance options. This was a Friday so finance application wasn't processed until the following week. The 1st finance company denied our request. Ok that's fine...I asked if they had additional payment options and the lady stated yes I'll get back to you. It has been 3 weeks and we have yet to hear back. We have called and left several messages and still not a peep. If denied financing just say so!! It is very unkind to have people waiting for a response in this west texas heat ..we could have gone somewhere else sooner but did not want our credit dinged.  I will never use this company again...too bad because like i said the salesman was great...office staff not so much. Businesses should never leave customers hanging at least send a letter in the mail or send an email geez.

We always call Gibson for our plumbing needs. Richard is a very skilled plumber and always fixes our issues quickly. This is a great business for plumbing needs.

The staff is great at doing HVAC replacement, plumbing and gas-related work. Let me be clear about this. I would hire *the crew* no matter where they worked anytime. They work hard and get the job done right. I love my system and their work has been pristine. If it were just the crew I was rating here, it would be a 5-star rating.

What I didn't like was:

* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work

* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)

* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.

* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.

It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.

In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.

If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.