Best Gas Line Repair in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

Duncan Heating and Air are fantastic! They are eager to help and solve the problem in a timely manner.  I highly recommend them for any heating or air conditioning concerns!

Rudy is a great plumber and an outstanding human.  I highly recommend him for any plumbing needs.

Some years back Jay Young changed out a hot water heater for us and removed the old one for us and they did an excellent job for us.

Jason was awesome!  Honestly best plumbing service I have ever used!  Had water heater trouble and they made my call a priority!  Will definitely use again! Thank you very much!

Just beware- they will not even give you a general estimate over the phone (should have been my first clue). Walked in the house and said,we have to climb on the roof and that will be $175.00. Took them 7 ( yes7) MINUTES, and then of course we can't warranted it.  When I questioned him I was told several different reasons and then we don't warranted it unless we don't find anything.  Really!  They did reduce the price to 125.50.  I am thankful for that.

The Guy that gave the estimate was professional, kind, and knowledgeable. We called to get an estimate for a new a/c unit. He came on time and completed the estimate within 15 minutes. We sat and discussed prices and finance options. This was a Friday so finance application wasn't processed until the following week. The 1st finance company denied our request. Ok that's fine...I asked if they had additional payment options and the lady stated yes I'll get back to you. It has been 3 weeks and we have yet to hear back. We have called and left several messages and still not a peep. If denied financing just say so!! It is very unkind to have people waiting for a response in this west texas heat ..we could have gone somewhere else sooner but did not want our credit dinged.  I will never use this company again...too bad because like i said the salesman was great...office staff not so much. Businesses should never leave customers hanging at least send a letter in the mail or send an email geez.

Called them out for commercial service. They charged me $500 to tell me it would cost $1500 to fix. Another company fixed the problem for $500. They are dishonest

Took 3 days to respond to air conditioner repair with temps over 100°.

Called to get help with water heater. Said they aren't taking new customers. I guess they don't want to grow.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

Expensive and somewhat shady. I used these guys multiple times when I first moved to Lubbock. The were expensive, but did decent work so I stuck with them. After a while I noticed every time they came something else would suddenly go wrong. I never had any proof of misconduct until recently. They came to fix my drain and water lines under the bathroom sink, and I told the plumber I would be installing the faucet myself when they were finished. After months of trying to wrap my head around how to connect the drain pipe to the sink drain I finally realized they had used an adapter to change the pipe size out of the wall from 1 1/4 to 1 1/2. No wonder I couldn't find the right fitting for the 1 1/4 sink drain!! I am sure this was done on purpose in order to get me to call them back (getting more of my money).
There are definitely better options around Lubbock.
I know I won't be calling these guys back.