Best Gas Line Repair in Lubbock TX

Bryan and his guys have been so good to us by providing excellent customer service, transparency and honest communication. They installed a water heater for us after a faulty one went bad. They fought for us to have a brand new one installed at no extra charge. We are very grateful for professionals that still care about their clients well-being. Thanks again, Bryan and Bees Knees Associates!

Best in town! Their professionalism and workmanship are top notch.  Definitely recommend them!!  Just recently had gas connected to new range.

They were unable to give a quote on an air conditioner (without installation) when provided with the complete specifications unless they visited the property first. There was no way to assess value for money in a reasonable amount of time. Furthermore, the temperature was in excess of 105°. Calling was a waste of my time.

Rudy is a great plumber and an outstanding human.  I highly recommend him for any plumbing needs.

Had a pipe BUST in wall at 6 a.m. in the morning,  they came out right away and turn the water off to the house.
They were back within an hour and a half and fix my problem. Very fast and very professional

We had to call a plumbing service because our water pipe busted Sunday evening, and I was so afraid that someone would overcharge us because it happened outside of business hours. However, Churchwell Plumbing's on call person, Josh, came out and assessed the problem then we were charged a reasonable rate! Josh was very honest, respectful, and knowledgeable. I would totally recommend Churchwell Plumbing as I will definitely call them again if needed!

Unbelievable they charged $90 an hour from the time they left their shop until they returned. How do we really know when they left & when they returned? My 90
year old mother was taken for a bundle. Stay away from this place.

The staff is great at doing HVAC replacement, plumbing and gas-related work. Let me be clear about this. I would hire *the crew* no matter where they worked anytime. They work hard and get the job done right. I love my system and their work has been pristine. If it were just the crew I was rating here, it would be a 5-star rating.

What I didn't like was:

* the incompetency shown by the Owner when originally giving me a quote for the job, which ultimately led to it being a 3-day job and requiring completely different work than originally agreed in terms of duct work

* the fact that the Owner did not want to pay his crew overtime and told them to stop working at my house, leaving me without air during peak summer heat during the hottest summer on record, because of his incompetence and the secondary and tertiary issues they encountered once the duct work portion of the job began. (The crew refused to obey orders and stayed until they got my air working at least in the areas where I would be sleeping that night. They returned for day 3 to complete the job on the rest of the house. At least they had integrity and a sense of humanity.)

* the deceit and subsequent gaslighting by the Owner when I called him out for telling me (and writing it on the order/quote) that something I already owned and invested in would not need to be changed for the job to be completed. As well as the outright lie he told when he said all [his] employees are trained to install the product I purchased. The crew had never seen the product before and had no idea how to install it. It turned out, only the Owner's son went through the training. The backpedaling the Owner did when I caught him in this lie was ridiculous and utterly transparent. A judge would have laughed him right out of court, had it gotten to that point.

* the runaround he gave me (typical DARVO garbage) when I knew what I was talking about regarding the equipment already installed in my home and the incompatibility issues his recently installed equipment was causing.

It took me going to the manufacturer and creating a case where everything was documented by someone else for him to agree to new terms for the quote. It's a shame because, while I will remain a customer due to the product I have and the warranty this company provides for the product, I have lost all faith in the company due to the Owner alone. Apparently, according to all the employees I've talked to in this company, this is typical behavior of his. Maybe it's time for this narcissist to retire and let someone who cares about customers first handle customer-related issues like sales and service.

In short, this Owner got off easy with the terms I set for the adjusted quote, and he knows it. I know it. I am hoping he learned his lesson and treats customers better going forward, but from what his employees shared, I doubt he will. You've been warned. Do your due diligence and do not trust anything he says. Make sure you know what competency to expect from a professional in this field before you buy into his song and dance about his father's business and how long they've been around. Riding on his father's coattails will not save him at the end of the day when he can't be honest with and do right by his customers without a fight.

If I were rating my dealings with the Owner post-sales call, it would be a 1-star rating at best. His crew and office staff earned him the extra two stars. That should tell you more than enough.

I just want to share our experience with Bruce Thorton Heating and Air.  On Friday, July 1st, a technician came out to fix my boyfriend's, 78 year old mother's, air conditioner. They gave her an estimate on replacing the entire unit but it was VERY EXPENSIVE, so she asked them just to please fix it.  It was low on Freon and the fan motor had to be replaced.  The tech rushed through this job and left around 6.  He did not double check his work or even try to stick around to see if it would work properly.  IT DID NOT.  The condenser was leaking Freon so just a couple of hours after the tech left the unit stopped cooling.  When we contacted them first thing Saturday morning to ask for help we were told that it was a holiday weekend and no one could come out until the next Tuesday.  Once again we are talking about a 78 year old woman who is having to endure TRIPLE DIGIT temperatures for the next three days.  They couldn't have cared less.  On Tuesday a tech came out, found the problem, then said that the part was in Midland and he couldn't get it until 11 am on Wednesday.  My boyfriend even asked if there was any way he could go to Midland and pick up the part.  The tech said no they won't sell it to the public.   Wednesday, after 11am, when the tech did not show up my boyfriend called the BTAC office and was told they could not find anything on the schedule!!!  After getting very upset and rude with the employee someone finally agreed to come out, but ONLY if half of the bill from Friday (from the job that wasn't done properly to begin with) was paid up front.  This is the same bill they had agreed to take payments on previously.  My boyfriend's mother has been paying BTAC on an account for years and has NEVER NOT PAID. BTAC is the kind of company that has no problem leaving a 78 year old woman without air conditioning for SIX DAYS IN TRIPLE DIGIT HEAT.  They charged her $900.00 to NOT FIX her air...almost $500.00 of that was for 10lbs of Freon the cost them 12.50 per pound. I know for a fact that a 30lb cylinder of Freon cost $375.00....and this is Freon that leaked out right after the tech left because he did not stay long enough to check for leaks!  I am disgusted with the lack of compassion and ethics that BTAC has displayed on this job.

Took 3 days to respond to air conditioner repair with temps over 100°.

I was unable to obtain any information over the phone, including the simple price of parts without labor.  The customer service depended upon sending someone out to oversell what I needed and was not appreciated. I didn't get the service I requested, which was the price of a part for my existing air conditioner unit, and went with another company.

I used this company because my heater wasn't working.  When I called to inquire about cost, I was told it would be $79 for the service call and if I wanted them to fix the problem it would be more depending on what the issue was.  The guy was there for about 30 minutes before he determined it was my transformer. He asked me if I wanted him to go ahead and fix it, I asked how much and he said $250.  Me, not knowing any better said okay.  When it was time to settle up I was astonished to the see the bill.  They use a predetermined price for certain stages.  I was a Stage 2 charge, which was straight up $250.  No one ever mention this pricing scam to me.  I researched the price of the transformer and found it at Home Depot for $12.55!!  So for 1 hr. labor and a part that cost $12.55 they charged me $329...quite a markup!!  I think they are a bunch of crooks and will not recommend them to anyone!!  

PS-Keep in mind the weather temperature was in the teens!!  Two days later my heater is not working again!!.  I called them and they said that it would be warrantied if it was the same problem if not there would be a charge.  So, I'm thinking NOT.  I will not be suckered again!!  Called another company and they charge $34.95 for service call and do not have a predetermined Stage pricing.  So BEWARE this company!!

Sandra C.

Expensive and somewhat shady. I used these guys multiple times when I first moved to Lubbock. The were expensive, but did decent work so I stuck with them. After a while I noticed every time they came something else would suddenly go wrong. I never had any proof of misconduct until recently. They came to fix my drain and water lines under the bathroom sink, and I told the plumber I would be installing the faucet myself when they were finished. After months of trying to wrap my head around how to connect the drain pipe to the sink drain I finally realized they had used an adapter to change the pipe size out of the wall from 1 1/4 to 1 1/2. No wonder I couldn't find the right fitting for the 1 1/4 sink drain!! I am sure this was done on purpose in order to get me to call them back (getting more of my money).
There are definitely better options around Lubbock.
I know I won't be calling these guys back.