Best Water Heater Repair in Louisville KY

Kyle, Bryan and Mary have provided friendly, professional service. From our first contact to the date of installation. Our water heater replacement was done efficiently and in a timely manner.  They made sure they got it right.  Not a flight by night.  Thank you we greatly appreciate it.

I'm giving Dany's plumbing an excellent review! So glad & grateful to have someone very knowledgeable, polite & profesional doing a great job for me! Dany you are awesome & I will call you if I have any more problems. I'm definitely referring you to all of my family & friends! Thank you so much! Greatly appreciate it!

It was a Friday and I had a leaky pipe.  All the other plumbers I called couldn't fit me in until next Tuesday or Wednesday.  Stemler was booked as well, but they offered to squeeze me in.  They had the opportunity to lie and say it would have to be after hours (more $) because I needed them and they knew it.  Troy my plumber was able to come during working hours and took care of the problems.  Billing was 100% fair.  He did a great job and I will definitely be using this company if I need a plumber!

We called Ratterman a few months ago to install a waterline to the new ice maker & install a replacement faucet in the bathroom.  They were absolutely fantastic!  Thank you Chad & Keith!

This week, we had water in our basement due to a stopped up sewer line.  They came, they snaked, they pulled out large roots. After all that, water was still backing up in the basement shower.  AWESOME supervisor Chad came out and also found the backflow valve had seized.  He had to clean it out & free that up. (Sparing you the gory details.) It will still need to be replaced and we'll eventually have to dig up the yard and replace the remaining clay pipes, but... We have water! We have sewer! They have REALLY been awesome with everything they've done for us in the past several months.  

I even recommended them to my parents a couple of weeks ago when they had a basement drain back up.  They were there in less than an hour, late on a Saturday afternoon and took care of the problem immediately.  My parents were extremely happy with their service as well.  Thank you Ratterman!!

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

Davis and Davis was hired to replace water line between meter and home, did most of job and left on 12/22.  The trench dug to run the line was not completely refilled and they left my yard with huge holes and piles of dirt(pics available)  Contacted Davis and Davis and said they were done.  Told them about the state the yard was left in afterwards and they said that was all they do. Told them a backhoe for an hour could fix it and they refused again.  One of the holes the trench left is immediately adjacent to the sidewalk and a safety hazard as well as the yard looking like a bomb went off.  DO NOT use them for this type service.  The workers who worked on the project were friendly and professional but the complete lack of ownership of the job not finished is dismaying.  Sad that a local Company I heard good things about will not sand by/ finish their work.
Proceed at your own risk

Came to check gas line as i smelled gas outside - 2 years after their new install. Literally there 10 minutes said would come back and recheck later in day never returned. Sure did charge me $209 without giving me heads up of cost. I asked for quote on water softener said they would send never did.

I was satisfied with the work, but the charges for the work were inflated.  A broken toilet flange was replaced and the sewer line was augured. The time to complete the work was under 90 minutes.  We were charged $488.73 for the job (broken down as $82 for the service run, $40 for the drain machine, $22.73 for materials, and $344 for labor). I see from a former review a few years back that they have a pattern of over-charging.  Buyer beware.

Came out twice for a washer to tub drain issue. $93
each visit only to have the same issue 2 months later. On the second visit, we had the delight of listening to Gary tell us how his supervisor had no idea what the f*** he was talking about, and as to how he might have gained his position as a supervisor. Gary, buddy, I don't care. Just fix the drain. $186 later (2x93), same issue. Called Roto Rooter. Problem solved 35ft down the waste line. I want my $186 back!! LIKE. NOW.

The guy from Koestel plumbing (I think his name was Gary?) was super friendly and professional.  He came to fix my sink like really soon (the same day) after I called.  I would highly recommend them to anyone!

It's been over a year, but it was a nightmare hiring this company. I hired them to fix a piece if fascia (gutter board) that had come undone from my roof line. They just hammered it back in, bending aluminum all along the fascia. A month later I had to hire a company to fix their job. They also attempted A plumbing job which I was charged over a thousand fir bThey cut holes in the tile, new commode and then left. This was after they no showed me on the job several times. Guess what??   I still had the blockage and had to call a different contractor.  Worst experience ever

We have used Crestwood Plumbing for years.  We've always been pleased with the company as a whole, for the most part.  They employ one plumber that has consistently been assigned to our several properties this past year.  We believe he is not at the level to run a job as their other plumber.  Several jobs ago we trusted his recommendation and now we believe that was wrong.  He then installed a water heater incorrectly (after the first one was also installed wrong and got ruined / we paid full price for both heaters).  This past incident, his time spent here was trying to convince us to do MASSIVE destruction to our basement to look for the very thing right in front of him but he denied that was what we were telling him.  He argued with us for several hours and we asked him to leave.  We called another company out and bam, done.  If Crestwood Plumbing did what they recommended we would have spent thousands and thousands of dollars not only on the job but the destruction of our basement!  Then we got a bill for $550.  After speaking with the office and them speaking with the owner, Jerry, it was cut in half.  I requested reason for even a bill at all?!?  They did NOTHING but argue about what they wanted to do.  They were going to get back to us.  They didn't.  They sent us a new bill for half, $275.00.  I called and spoke with Jerry.  First of all, I do not appreciate being cussed at when I pointed out that his employee did nothing.  He verbally agreed that I didn't have to pay anything with the condition we never call on them again (which was already a decision we made based on the last several calls).  When I requested an updated invoice stating a closed ticket with a zero balance he (Jerry, the owner of Crestwood Plumbing) cussed at me again.  He refused.  Not only are we disappointed that a local, small company behaves in this manner we feel it to be neighborly that we warn our neighbors of the kind of business practice Crestwood Plumbing currently has.  Be warned.