Best Water Heater Repair in Louisville KY

These guys are great.  Mary, on the phone, is very helpful.  The plumbers show up on time, get the job done promptly, and the charges are very fair.  I thought I had an outside water leak, so called the company that handles line warranties for the water company.  Those guys came out and identified that I didn't have a line leak, found a toilet leak, and quoted me a price several hundred dollars higher than what Nine Lines charged on their time and materials basis.

I'm giving Dany's plumbing an excellent review! So glad & grateful to have someone very knowledgeable, polite & profesional doing a great job for me! Dany you are awesome & I will call you if I have any more problems. I'm definitely referring you to all of my family & friends! Thank you so much! Greatly appreciate it!

I had stemler plumbing come out and do some work, there workers are friendly and knowledgeable and when I had a small issue mister stemler called me personally and fixed the issue. That's what I call backing up your name for proper service. Thank you mister Stemler for being a stand up guy. Dean Lapkin

We called Ratterman a few months ago to install a waterline to the new ice maker & install a replacement faucet in the bathroom.  They were absolutely fantastic!  Thank you Chad & Keith!

This week, we had water in our basement due to a stopped up sewer line.  They came, they snaked, they pulled out large roots. After all that, water was still backing up in the basement shower.  AWESOME supervisor Chad came out and also found the backflow valve had seized.  He had to clean it out & free that up. (Sparing you the gory details.) It will still need to be replaced and we'll eventually have to dig up the yard and replace the remaining clay pipes, but... We have water! We have sewer! They have REALLY been awesome with everything they've done for us in the past several months.  

I even recommended them to my parents a couple of weeks ago when they had a basement drain back up.  They were there in less than an hour, late on a Saturday afternoon and took care of the problem immediately.  My parents were extremely happy with their service as well.  Thank you Ratterman!!

Unresponsive after dispatched via home warranty provider. They called initially and left message but I called back 5-6 times over the course of a week - they never replied and never scheduled. Had to turn elsewhere for service.

I had a water line leak  4 months ago,  Davis & Davis took 2 weeks to come out & replace the water line,  2 weeks later it started leaking again. Davis & Davis took another 3 weeks to come out to repair.  The leak was due to a bent connector, that happened when they put the dirt back in place.  I have called them 3 times to come back out and level my yard.   Still waiting over 2 months later.  I have been told several different excuses.  They are-very hard to work with . I don't recommend this company!  I wish there was an option for no stars on this review. Absolutely the worst company I have ever dealt with.

I reached out to John about a broken tub spout with diverter. I had bought the replacement but could not do it on my own after having shoulder surgery. I called and emailed several plumbers for quotes which were ridiculously high for such a simple job. Literally pulling one off and putting another on.  John came out on a Saturday, at the end of his day, and switched it out in 15 minutes and did not charge me upwards of $200 like other handyman and plumbers we're quoting me. He's super friendly, very polite and truly a professional

I was satisfied with the work, but the charges for the work were inflated.  A broken toilet flange was replaced and the sewer line was augured. The time to complete the work was under 90 minutes.  We were charged $488.73 for the job (broken down as $82 for the service run, $40 for the drain machine, $22.73 for materials, and $344 for labor). I see from a former review a few years back that they have a pattern of over-charging.  Buyer beware.

Warning if you are thinking about buying from Jarboe's heating and cooling do NOT. They give the worst service I have ever experienced. I bought an air conditioner from them last year. It has since stopped working. I have called several times. The first appointment I set the people did not even show up. They finally sent someone days later and I was told they could not help me fix it. They said they would be back and that was over a month ago! I keep trying to call customer service and they wont let me speak to a manager. This is ridiculous! I highly recommend using someone else.

Update:
I have spoken to Nathan Williams and his response is they will be able to service the air conditions on June 25. This will be 2 MONTHS after I made the first call. This is unacceptable since they have told me on multiple occasions that they would be coming out to my home today. They have the nerve to tell me I agreed to the June 25th date which is not true! I have moved my work schedule around in order to be home for the service. The heat index is increasing and now it is becoming unbearable.

Update:
I have a dispute that I opened with the better business bureau I cannot wait to get this resolved. They took $500 from me for a service agreement and they have not been to my house one time. We have scheduled three different appointments and they did not show up any of those times. I've dealt with their customer service Nathan Williams and he kept telling me they always do the right thing yet never came out within three phone calls and always had excuses each time. I called Maeser Plumbing and heat and air they were out the very next night and fixed everything. If you had the same experience with them you can call the BBB at 502-583-6546

New Update: it is 9/9/2020 and I have yet to receive my $500 refund. This is ridiculous! I have never dealt with a more unprofessional business in my life.

The guy from Koestel plumbing (I think his name was Gary?) was super friendly and professional.  He came to fix my sink like really soon (the same day) after I called.  I would highly recommend them to anyone!

It's been over a year, but it was a nightmare hiring this company. I hired them to fix a piece if fascia (gutter board) that had come undone from my roof line. They just hammered it back in, bending aluminum all along the fascia. A month later I had to hire a company to fix their job. They also attempted A plumbing job which I was charged over a thousand fir bThey cut holes in the tile, new commode and then left. This was after they no showed me on the job several times. Guess what??   I still had the blockage and had to call a different contractor.  Worst experience ever

We have used Crestwood Plumbing for years.  We've always been pleased with the company as a whole, for the most part.  They employ one plumber that has consistently been assigned to our several properties this past year.  We believe he is not at the level to run a job as their other plumber.  Several jobs ago we trusted his recommendation and now we believe that was wrong.  He then installed a water heater incorrectly (after the first one was also installed wrong and got ruined / we paid full price for both heaters).  This past incident, his time spent here was trying to convince us to do MASSIVE destruction to our basement to look for the very thing right in front of him but he denied that was what we were telling him.  He argued with us for several hours and we asked him to leave.  We called another company out and bam, done.  If Crestwood Plumbing did what they recommended we would have spent thousands and thousands of dollars not only on the job but the destruction of our basement!  Then we got a bill for $550.  After speaking with the office and them speaking with the owner, Jerry, it was cut in half.  I requested reason for even a bill at all?!?  They did NOTHING but argue about what they wanted to do.  They were going to get back to us.  They didn't.  They sent us a new bill for half, $275.00.  I called and spoke with Jerry.  First of all, I do not appreciate being cussed at when I pointed out that his employee did nothing.  He verbally agreed that I didn't have to pay anything with the condition we never call on them again (which was already a decision we made based on the last several calls).  When I requested an updated invoice stating a closed ticket with a zero balance he (Jerry, the owner of Crestwood Plumbing) cussed at me again.  He refused.  Not only are we disappointed that a local, small company behaves in this manner we feel it to be neighborly that we warn our neighbors of the kind of business practice Crestwood Plumbing currently has.  Be warned.