Best Door Installation in Louisville KY

This review is long overdue. I actually found Tim on Yelp and connected with him there last summer. We had just moved into our current house and he installed outlets in the garage. I was scheduled in a reasonable amount of time, he did the work in a reasonable amount of time, and he charged what I thought to be a reasonable price. Like he states he's straightforward and I appreciated that. The outlets work great and I'm glad I had them installed!

Tired of the underwhelming experience from fly by night crews? This is where the buck stops. Responsive and adaptive to my needs, upfront pricing and honest quality work, that backed up the name. I already have him set up to come back and fix my drywall from water damage I had recently

I called Jarboe's to have my furnace cleaned.  I had never used Jarboe's before but had a coupon for a low cost furnace tuneup.  When I bought the house I knew the furnace was old, but I had no idea it was nearly 30 years old and rusting out.  The tech showed me another offer on the coupon that would give me over $2900 off a new system.  I wasn't about to let that slip by me.  I called 2 other companies for quotes.  The man from Jarboe's came the next day to price a new system for me.  He came with presentation material and explained everything in detail.  (Another company had already come to price a new system.  He came with a clipboard, paper and pen, then when he had his figures, he presented me with pricing.  That's it.)  While Jarboe's was there I called and cancelled the third company.  I knew I could not get a better deal for a 2-stage furnace and A/C unit.  I am very pleased with my new furnace.  I'm much more comfortable because my house temperature stays more consistent.  Plus the unit is so quiet I often don't realize when it's on.  Day one the tuneup.  Day two the presentation and agreement to buy the system.  Day three the installation.  Over these three days 5 men.  All were detailed, polite, and knowledgeable.  I highly recomment Jarboe's.

If I could give 0 or negative I would. I was scheduled through my warranty company, which is also a testament to the companies they contract out to as well. They were scheduled on July 7th from 11am-3pm. We received a call at 10:30 PM on July 6th telling us they were on their way. We called to ask about this and received unprofessional behavior but they reassured us they would be out during the scheduled time the following day. Shocker. They did not show up. My husband contacted them and they said they were running behind. 6pm comes around and we get the run around. 6:30 told twenty minutes. 7:00 told 15 minutes. 7:35 they're in the wrong COUNTY telling us they can't find my house. We reschedule and they tell us that if the technician isn't there he will no longer be employed with them. Window was 11am-2pm. Shocker. Doesn't show. No contact. Will no answer our calls. Mailbox is full. Don't waste your time. Finally did get in touch and she wanted to be rude, not only is punctuality not a strong point, neither is customer service.
Extension of issues: we ended up canceling the services because we had to call back 4 or 5 times in a row to even get a response. We would be told 1 hour arrival time from the warranty company, two hours later still nothing. When I got in touch with them at 4pm on the second day, they were unprofessional and smart about me complaining about the time frames--put  me on speaker so everyone in the room could say hi. When I finally called back 2 hours later to see what the issue was, I was told it would be about 2 and a half hours more. They told me it was because there was an elderly man in front of me (which would have been fine if they also didn't tell me that the technician had JUST left to head to the elderly man's house when I was told 2 hours prior that it would be an hour). I informed her that I had already left bad reviews for the company because of the poor service in which she began cussing and telling me she would not send a technician out until I changed my reviews. I told her I would change them when I received a better service to report. She then told me she would cancel my appointment if that was what I wanted, I reiterated that it was no longer an appointment  because they had missed  their appointment times two days in a row and not contacted anyone, which is why I had the reviews posted that I did. She got nasty again, in which I responded in the like and told her to cancel because I would not do business with her. I have placed a complaint with the BBB, on every site that I can review, as well as with my warranty company. I wouldn't even look in the direction of this business.

The work Zac and his team completed was all very good quality work. I have no complaints there. I do have complaints about the professionalism of the operation. Melissa is wonderful and responsive. However, the first quote we got did not include half of the items we requested -- I even provided a written list when he came for the free estimate. Zac was over 2 hours late to our actual scheduled service day (no call to let us know, only an email...which I do not check or get notifications for every hour), at which point he still did not have any of the materials to complete the jobs and went to the store no less than 5 times during the day. Thank goodness we are charged by the job and not the hour! The man working with Zac, I believe his name is Dave, was a rock star and completed most of the work while Zac was at the store. However, Zac did not effectively communicate to his assistant (wife) the items being quoted after we met the first time. I am extremely detail oriented and did not misspeak about what I wanted done--again, even provided a written list. But when the team came that day to do the work, they told us it would be hundreds more dollars to do what I had originally requested and what we thought we had already been quoted for. This would have affected our decision to hire the team at all if we had known this cost difference. (We asked for the storm door and complete surround and threshold of the door to be replaced. They apparently only quoted us to replace the storm door.)
After all of this and finding a compromise that day that included some additional cost on our end and some loss of what we wanted done, Zac had one more item he needed parts for and said he would come back the next day. Melissa called before they had even pulled away to take our payment and told us he was not available the next day. Fine. We booked for a few days out but he did not show that day, and we did not receive a phone call. When we called a few days later after no response to our email, they said their computers were down (again, fine) and booked us for the next week. This time, the one job was completed on time and of course well.