Best Pump Pit Installation And Replacement in Los Angeles CA

Referred to Jimmy Papik, owner of Sunset West Plumbing, via neighbors in the Palisades. Needed someone fast as we'd sprung a leak into the basement. Jimmy was easy to schedule with, incredibly personable, great communicator, utterly professional, and nice to boot - great experience. He explained the fix required in understandable detail and also gave really good advice re: what to do with some other small issues we had, opting not to service some things where service wasn't required (which I appreciate). Relieved I finally have a plumber I like, trust, have good references for, and can call when anything comes up. Will be taping his business card over all the stickers the last few plumbers stuck all over our under-sink appliances... no one but Jimmy from now on.

I had a great experience working with the customer service reps, thank you Gloria and Katie, however the actual service was not completed fully. I had paid for a full septic cleaning service for up to 2500 gallons, which costs $625. After the tech left, I receive a call the following day that the tank was fully emptied, nothing was mentioned about leftover solid matter, at which time I paid the agreed upon amount. However, 2 days after the completion of their service, I had my tank inspected and was notified that there was still solid waste material left. When I reached out to request that they come back and complete the service,  I was offered a discounted services fee. Now why would I pay again for a service that was not fully completed in the first place? I will be filling a complaint with BBB and pursuing this matter further, until the full service that I was promised is completed.