Best Gravity Septic System Repair in Los Angeles CA

I've used Sunset West a couple times, but that was when Jim, the owner was out doing the calls.  Last week Sunset West no-showed an appointment.  They had given me a two-hour window, and when it was past the window time period, I called them, but no one picked up.  I left a message, and now, a week later, they have still not called me.  I've called a few times since, but no one picks up.  I think it is possible that 1) they have gone out of business? 2) Jim, the owner sold the business?  So odd to just leave a repeat-client high and dry, no call, no communication - no care.  I keep thinking that their phone message will be changed to let people know that they have a family emergency or something has happened, but the message doesn't change.  I thought I had experienced it all with contractors, but I guess their world will continue to surprise me.

Our 35 year old septic tank needed to be replaced. We were so blessed to find Tim, Alex and their team at American Drain Company. They are knowledgeable, professional, courteous and provide excellent customer service. They kept us informed every step of the way.  They made a very stressful time a little easier. I would highly recommend this company. Our thanks go out to Tim and Alex and the rest of the crew!