Best Reverse Osmosis System Repair in Baltimore MD

I found this business by their Facebook page. My well pump began to rapidly cycle which I suspected was a bad pressure tank. They arrived promptly at 9 am and went to work to replace the well tank, low pressure switch, and manifold pipes with all stainless steel. Excellent service and fair pricing!

We have used Ken Griffin Plumbing Services many times over the past 20 years and have spent thousands of dollars on their plumbing services. We would definitely consider ourselves very loyal customers. That is why I was extremely disappointed when we called Ken Griffin Plumbing Services this morning (around 8/8:30 am) and the receptionist, Kathy Griffin, was rude, dismissive, and slammed down the phone when we called for help. I completely understand that there are limits to what plumbers can do, but there is no need to be rude and unprofessional about it. Kathy could have just told us politely that Ken Griffin Plumbing Services could not do the job, but instead she used her nastiest, condescending tone and slammed down the phone as hard as she possibly could to hang up. We are no longer calling Ken Griffin Plumbing Services for our plumbing needs any longer.

It's interesting reading some of the comments from the BBB and other groups who indicate LP provides this and that, e.g., an estimate. I am so glad most of you have had a positive experience with them. I was not so lucky. On 4/4/2023 LP came to my home because their Tech who was servicing my water treatment equipment said he stated that I had an issue with my sump pump. He poured in my sump pump the sediment and water from changing my filter ( I am on a well). He asked if I wanted LP plumber to come out and take a look and I agreed. Long story short, 2-plumbers came and they went to the basement and in in less than 20-minutes, they replaced my sump pump and left my home. I received an electronic copy of the bill. There was no estimate. There was no discussing with me what the issue with the sump pump was and whether or not it could be fixed. The electronic receipt had no information as to the brand/manufacturer of the sump pump - just a bill for $550.00. Less $100.00 for no specific reason.  They forged my signature on the receipt, just a sloppy wavy line as if I had signed. When I filed a complaint with the BBB, I requested that the sump pump information be provided. I explained that if the sump pump went up next week, I had nothing to use to see if the manufacturer would be able to provide a replacement or reimburse the cost for having it installed, etc. However, without the information I would not even be able to call them because the specific product information was missing. No type/brand of sump pump, was it Kohler? Made by some other company? No manufacturer. No price as the price was all inconclusive of labor. I am an old guy and feel that $550.00 for a sump pump replacement without knowing what type was installed and for a 1-person 20-minute job is a little excessive. LP could not understand why I would want this information. And rather than provide it, attempted to justify their business practices.  How is that a company like LP that is not a new business on the block, does not know the type of sump pump that they just installed? It would be like going to have your car serviced and they said engine replacement, $5,000 please, without giving you, the consumer, the make/model/warranty information for that new engine. Note that the Tech who serviced my water treatment system also forged my signature though I had a better idea as the service and what materials was listed on the receipt and I had had this done before. The BBB closed the complaint saying the customer made a good faith effort to respond. To which I say, that is why the middle B in BBB, stands for business. I do not believe asking for this information should have to be so difficult for LP to provide UNLESS OF COURSE THEY ARE HIDING SOMETHING! Perhaps they didn't even install a new sump pump. The old one worked fine a few days before when it rained. Did the sediment the service tech poured into the sump pump damage the sump pump?  No other LP tech had done this before. They always had a bucket to take that rusty and sediment filled water out of my house. Look, I don't mind paying for good service, but LP failed on multiple fronts.  Let me know how you folks feel if you had car work done as previously mentioned, or you went to the hospital, stayed for a week, and got a $25,000 bill that simply stated: Hospital Stay, without telling you how much the x-ray cost, or what any other test cost.  LP was wrong here and the BBB was useless. The BBB could have intervened but I assume realized that LP was never going to provide the information I needed and requested. I hope you continue to get good service, but, you have at least been alerted.