Best Lighting Repair in Baltimore MD
Plumbing Service
Great quick service even during weekends. A technician was really professional and friendly.
Baltimore, MD
Plumbing Service
Time will tell if they fixed the leak (it's been going on for months now, off and on but never when I could have someone else see it--argh!), but so far so good and they're awesome to deal with. Really good about being on time and doing the job at a reasonable (for a plumber) price. I loved the clean-up job, too! It looks better than before they came!
4247 Harford Rd, Baltimore, MD 21214
Plumbing Service
Worst customer service from a reputed company like yours. Sad !
We had called for a leak coming from our ceiling in the living room, and were promptly assigned an appointment for a technician to come and take a look. One of my questions to the receptionist was that what would be the steps involved in order to get the problem fixed. I was told that the technician would have everything in his truck, and he will be able to fix the problem right then and there.
The technician visited us on the allotted day of June 11, 2013. He seemed to be knowledgeable and tried many things to figure out where the water was coming from. He even climbed up the little hole we had cut out in the ceiling to see the leak and also to drain out the water if some was collected. He asked us if he should diagnose the issue, and we said yes, for which he told us upfront that he would charge us $159. He took a look in all the bathrooms and figured out that we needed some caulking done and that should fix the problem. We asked him to do that, and he said that he does not caulk, and that he does not even have a price sheet for it. He mentioned that whoever will come and patch up the hole in the ceiling, will do a good job with the caulking too. We did not like the idea, but we did not have a choice.
We got the caulking done, and we still have a leak. We have called your company 5 times at least and left messages, and we are told that someone from the Management will get back to us. We are still waiting for that call since June 26 ! The call was supposed to be received within 24 to 48 hours !
I am really sorry that we had to deal with such pathetic customer service, and now we are beginning to think that your company has been at some fault some where, and that is why you are running away from this.
I will follow-up on this, write reviews, tell people, because a company should not be allowed to rest on their laurels forever, even when they do not perform.
You have all our records, call recordings etc too, and hence you can not say that we did not follow-up, or that your management was not aware.
Taking out this much time to write to you should indicate how frustrated we are with your service. Not only that we have a very certain feeling that yopu messed up something somewhere. Either your guy did a shoddy job, or he lied, or you think that this should have been handled differently.
Never call MYPlumber !
We had called for a leak coming from our ceiling in the living room, and were promptly assigned an appointment for a technician to come and take a look. One of my questions to the receptionist was that what would be the steps involved in order to get the problem fixed. I was told that the technician would have everything in his truck, and he will be able to fix the problem right then and there.
The technician visited us on the allotted day of June 11, 2013. He seemed to be knowledgeable and tried many things to figure out where the water was coming from. He even climbed up the little hole we had cut out in the ceiling to see the leak and also to drain out the water if some was collected. He asked us if he should diagnose the issue, and we said yes, for which he told us upfront that he would charge us $159. He took a look in all the bathrooms and figured out that we needed some caulking done and that should fix the problem. We asked him to do that, and he said that he does not caulk, and that he does not even have a price sheet for it. He mentioned that whoever will come and patch up the hole in the ceiling, will do a good job with the caulking too. We did not like the idea, but we did not have a choice.
We got the caulking done, and we still have a leak. We have called your company 5 times at least and left messages, and we are told that someone from the Management will get back to us. We are still waiting for that call since June 26 ! The call was supposed to be received within 24 to 48 hours !
I am really sorry that we had to deal with such pathetic customer service, and now we are beginning to think that your company has been at some fault some where, and that is why you are running away from this.
I will follow-up on this, write reviews, tell people, because a company should not be allowed to rest on their laurels forever, even when they do not perform.
You have all our records, call recordings etc too, and hence you can not say that we did not follow-up, or that your management was not aware.
Taking out this much time to write to you should indicate how frustrated we are with your service. Not only that we have a very certain feeling that yopu messed up something somewhere. Either your guy did a shoddy job, or he lied, or you think that this should have been handled differently.
Never call MYPlumber !
Baltimore, MD
Plumbing Service
Plumbing Service