Best Thermostat Repair in Jacksonville FL

So my home built three years ago had my septic alarm go off, of course on a Saturday. I submitted an email to several firms thinking no one would get back to me until Monday. Wow was I wrong.

Duck Duck Rooter not only got back to me, they sent a technician over to investigate my problem. They diagnosed it quickly and while I needed pumping out, they put me on the schedule the following week. The technician answered all of my questions and showed us how to limp through until they fixed it for good.

These guys are awesome! Zef the owner is the man! Had a ceiling pipe burst and water everywhere! Luckily, we shut the water off quickly at the main and stopped the leak relatively quickly. But there was still tons of water. We called around all the big names that your Google Search pulls up and many could not respond on a Saturday. Those that could wanted, on average, $250 for the first 1/2 hour and something like $68 every additional 15 minutes. Well Zef and his assistant came out and spent an hour here fixing the leak and even fixed a broken handle on the shutoff valve for me, without me asking, and stayed to make sure all was well. All this for $175. YES $175, do I need to say it again! OK, $175 bucks! That is appetizers any a beer at Ruth's Chris!

They also do AC work and are
Coming next week to fix a few old damaged ducts in my old house.

I love writing these kinds of reviews! OK then, $175 bucks!

Called Bill Fenwick when my Rinnai tankless hot water heater started leaking. I had already called Rinnai and was told by their customer service rep that the leak was probably caused by a failed heat exchanger.  The plumber inspected the unit and agreed that it was the heat exchanger, but he didn't have a replacement so one would have to be ordered. He charged me $149 for the call to verify something I had already been told by Rinnai in a 5-minute phone conversation. A few days later he returned and installed a new heat exchanger and charged another $352 for labor to install it for a total of $501 in labor. No credit was allowed for the $149 for the first call. The very next week the unit stopped producing hot water, so I called Bill Fenwick again. Another plumber came and deduced that the gas valve had failed, probably due to the leak from the heat exchanger the week before. Again, he didn't have the needed part so it would have to be ordered. He returned a few days later and installed the part for another $160 in labor, plus he added another $64 for the diagnostic call to identify the problem from a few days before. Keep in mind, this was mere days after the $501 charge for the heat exchanger replacement. Despite claiming to be an authorized service provider for Rinnai, they apparently don't stock any Rinnai parts. So all repairs require two trips, and therefore two labor charges. Nice racket. Since I personally was not available when the gas valve was replaced I could not question the charges at the time.  But with $725 in labor invested in these two repairs I decided to call Bill Fenwick to clarify their billing policies. To wit, if another problem occurred in a few days would I again be charged labor for another two calls, or would some allowance be made for the $725 already paid? I spoke to a very nice customer service woman who asked for a detailed accounting of my question so she could insure that she had the proper person return my call. Someone was to call me shortly. That was over a week ago and I'm still waiting. Maybe Bill Fenwick does not want to discuss their billing policies. Not having hot water is a very unpleasant experience. I can't help but feel that that situation was exploited by Bill Fenwick Plumbing.
Ray M.
St. Augustine

The worst company I ever called. We will never call and get insulted again. Take your money and run for the hills.