Best Bathroom Remodeling in Jacksonville FL

Atlantic Plumbing did my rehab house. Excellent service and prompt. if he says he's going to be at the site at 10 AM he is.
Thanks so much!

So pleased with the service, Peter came out and was extremely professional. He resolved the issue I had called about (after I had already had 3 people try and fix) and he fixed a couple other things as well.  Very thorough and very fair prices.

Mike is my go-to plumber. Honest, decent,and reliable guy. And fairly priced. I've hired a couple times for drainage issues for our 1958 home.

5 stars for the new owner and plumber who came to my condo and 2.75 stars for the receptionist's attitude and scheduling hiccup.

I spoke to owner and plumber, Vernon, a week ago to explain what I wanted done in my condo. He was great and we scheduled a time for him to come out. He arrived but the condo hadn't shut off the water in the building so he was unable to perform the service. He was extremely nice and said we could reschedule.

We rescheduled, and the receptionist called me the day before around 5 pm and left me a voicemail. Within an hour I returned the call, got the voicemail, and left her a message confirming that we were good to go, my address is XXX and the water would be shut off by the condo maintenance man. The next morning at 10 when the plumber was scheduled, no one arrived. At 10:15 I called and the receptionist to see if he was on his way and said she never heard back from me so I wasn't on the schedule. I explained I got her message, then called back and left her a message. (I also had the water shut off in my entire building, so 50+ people were affected by this) She proceeded to say she'd been doing this work for 13 years and this has never happened. Under her breath she cursed. I figured she was frustrated (I was too) and explained the urgency in rescheduling since a renter was moving in the condo in 2 days. She again didn't believe me about leaving her a voicemail. I asked for her e-mail address and sent her screen captures of my iPhone where it shows her missed call and my call back to her and the amount of time (53 seconds, long enough to leave my message). We rescheduled and (thankfully!) Vernon came back out and did a great job. He even called before he came to apologize for her behavior. Hopefully the hiccup was a one-of-a-kind but accusing a customer is never the best way to go.

Service from technicians is still exemplary at Terry Vereen, but initial reception needs improvement. I spoke with Erica in the front office to book an appointment for a minor issue with my faucet and toilet. She neglected to inform me of new, more expensive labor rates. I also asked a time range to expect the tech. She expressed that the 1-3 time window was open.

On the day of service at 2pm, I was called and asked again what services needed to be performed. I called to speak with, Kelly, the front office manager the next day and she let me know that she would speak with her front office team regarding these concerns. I was thankful that the technician accepted my 15% off coupon at the time of service, but when I spoke with Kelly, I wasn't offered any incentive to remain a customer of Terry Vereen after several years of loyalty.

Showed up 2 hours late. Eric tech stayed for 3 hours and did Nothing! Then owner came out to give me estimate on job! But couldn't do it for a month. The work was to be done the day so had to put everyone else on hold,,, they did get me their invoice for nothing in 2 days!!