Best Window Repair in Aurora CO
Plumbing Service
About 3 months ago, my back fence was destroyed by wind. I attempted to contact several contractors to do the repairs. No body responded.
I called House Heroes Colorado, and I was contacted within a few hours..
I hired them to do the repairs. They arrived on time and also completed the work timely. The work was excellent and very fairly priced. I highly recommend this company. I will absolutely use them again.
I called House Heroes Colorado, and I was contacted within a few hours..
I hired them to do the repairs. They arrived on time and also completed the work timely. The work was excellent and very fairly priced. I highly recommend this company. I will absolutely use them again.
Aurora, CO
Plumbing Service
The Fixer, Nate, was very pleasant, resolved my issue, and I would gladly work with him again.
Jayme, who discussed billing with me, did not convey there was a 1-hour minimum charge until after the work was completed. This led to a surprise bill for a 15 minute visit that should have been a quarter of the cost. After expressing my concerns, he reduced the price by 50%, which is still a up-charge of 100% given the information he provided me and the services rendered. I would expect better customer service for a mistake he made, i.e. not conveying the 1-hour minimum before booking the appointment. I would not work with Jayme again.
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UPDATE:
For context, below is the message that they claim conveys a required 1-hour minimum of service:
The clock starts once your Fixer arrives. The assessment usually takes 5 mins. within the first hour of service. Then your Fixer will advise how long it will take to complete this task. We charge $119/hr prorated to the minute after each hour of service.
The after each hour of service is what is vague and confusing. It should have said something like: there is a minimum one hour charge of $119; any additional time beyond 1 hour is billed at $119/hr, prorated to the minute.
Jayme, who discussed billing with me, did not convey there was a 1-hour minimum charge until after the work was completed. This led to a surprise bill for a 15 minute visit that should have been a quarter of the cost. After expressing my concerns, he reduced the price by 50%, which is still a up-charge of 100% given the information he provided me and the services rendered. I would expect better customer service for a mistake he made, i.e. not conveying the 1-hour minimum before booking the appointment. I would not work with Jayme again.
----------
UPDATE:
For context, below is the message that they claim conveys a required 1-hour minimum of service:
The clock starts once your Fixer arrives. The assessment usually takes 5 mins. within the first hour of service. Then your Fixer will advise how long it will take to complete this task. We charge $119/hr prorated to the minute after each hour of service.
The after each hour of service is what is vague and confusing. It should have said something like: there is a minimum one hour charge of $119; any additional time beyond 1 hour is billed at $119/hr, prorated to the minute.
1350 Independence St, Ste 102, Lakewood, CO 80215
Plumbing Service
Kinda a scammy company. The work they do seems decent. Higher prices than others, and they send out coupons that they then refuse to honor.
6201 Broadway, Denver, CO 80216
Plumbing Service