Best Sewer Line Hydrojetting in Indianapolis IN

We had to have our water shut off valves under our kitchen sink replaced. They were able to come out the next day and took about an hour to fix the issue. Avery was very nice and explained everything well to us.  It looks brand new where they replaced everything. He was even kind to our dog that wanted to get up close and personal. I would definitely use them again if we need plumbing issues fixed!

My dad recommended Tim he had done work for him in the past. Tim did not disappoint, he did good work reasonable price. We will use him again if we need his services.

I had a drain backing up in the basement on a day when a snow storm and the city shut down. I called someone I'd used before but he couldn't get anyone here for several days. He recommended Curt & Jerry. They were here in about 2 hours and quickly figured out that the problem was the kitchen sink even though the sink was running normally. The charge was reasonable. I couldn't be happier.

We have been a customer for a long time. No more.
We had some outside drainage work that needed to be done sometime in the next couple of months. We specifically said it could wait until the weather was warmer. We were told they could get to it within a week since they were slow. It rained that weekend so we were asked to delay it for a day or so -sure no big deal. But then another call saying another crew was found and they would be out as scheduled.

Unknown to us, it was called in as an emergency to the line-marking folks (pretty sure you get fined for calling in an emergency that isn't but I digress) and then our job was given to folks that don't actually work for Mr Plumber! And they were told it was an emergency so they stayed until 9:30 p.m. - long after they could see what they were doing, long after they took down some branches from a tree, long after they cut our internet line, long after their machinery broke down in our neighbors yard. The next morning we discovered tools left on our destroyed landscaping, an unhappy neighbor (rightfully so), and a mechanic fixing a ditch digger to get it loaded out.

After sending photos and calling, we saw two people look at our yard - neither knocked on the door - and only catching one in their truck did they agree that maybe they wanted their sub contractors tools back.

And then the requests for payment came. Three email requests, two phone calls, and a mail request noting that payment was due. I responded every time asking when the landscaping work was to be done. Finally after hiring my neighbors landscaper to fix the mess I was told that someone would be out. I asked them to cancel their crew and paid their bill. It is best if we just sever the relationship.

My advice, look for a local plumber you can trust - not a firm that doesn't tell you they really won't be doing the work and won't come to the door to try to fix the mess their hired subcontractors make.

Recently we had this company clean out our grease trap, which they have done many times before.  The gentleman running the truck dumped gallons of grease waste from their truck into our kitchen.  They had no back up plan or equipment to clean it up so it took them 30 minutes to even start cleaning this horrible mess up.  We lost hours for our employees and the smell after they were done with a very surface clean up was horrible.  When I, the owner, arrived at the end of what was 3 hours to clean up the issue (which again is just surface, the stench is still very much there) the man who caused the issue made excuses and never once said he was sorry to me for what happened.  We are now dealing with the smell of grease, which we don't even use in our restaurant.  It's been a nightmare of a situation.  All mats have had to be replaced, they damaged our wall during their clean up and it goes on.  Mistakes do happen but the worst part is they have not given a true apology or even acknowledged why this is a problem.  The owner took over 24 hours to look at the issue.  I asked for a call and instead he showed up in the middle of lunch rush and looked at the kitchen and said he doesn't see the problem.  The smell get's so bad we cannot have our door or large window closed.  His response was it's just grease - the smell eventually goes away and you know grease isn't a hazard right?.   I'm so surprised at the lack of care and concern and even just basic customer service.  Especially for a company we've used for years.  It's already cost us over $1,000 in lost wages and mats alone and I have no idea what the cost will be for our damaged wall and floor.